Cloud Music Library issues

tylerdurden42 Said:

"Cloud Music Library issues: A couple of advisors already mirrored my desktop and saw all of it first hand... We tried created a new user on my Mac and many other troubleshooting steps. None worked."

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What to Try:

Boot into Safe Mode:

[Hold Down: shift key upon boot] and then perform the following:

A. Remove Login items:

See if what Login Items you have. If any, remove them as such and then restart the Mac, seeing if it/they no longer load(s) at login.  Go Here: Change Users & Groups Login Items Preferences on Mac - Apple Support.

B. Uninstall Security Software:

Uninstall it Avast. Use an Uninstaller for to do so, getting the Uninstaller directly from my Developer’s site, as getting it else where may result in Malware or Spyware being installed. If you are uncertain which to download, then as the Developer: Avast.

C. Then, Scan your Mac for Malware: 

Use MalwareBytes for Mac --- This is software that searches for malware/adware. So, scan with it and then remove what is found. Once removed, uninstall MalwareBytes for Mac. Then restart the Mac. Malwarebytes is made by longtime users of these forums, making it the only Security Software reliable for Macs.

Downloads:

1. Malwarebytes Anti-Malware for Mac
2. Malwarebytes Uninstaller

If none of the above works....

D. Reinstall the macOS:

Sometimes, changes are made to your Mac (i.e. Updates), and then settings (i.e. for ports), become manipulated, technically. So, reinstalling the macOS will place moved items back to where they should be, and will replace damaged system files. There are two steps: backup, then perform the reinstall. In depth:

1. First, Back up your Mac:

Create a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong with the reinstall.

2. Then, Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support

tylerdurden42 Said:

"Cloud Music Library issues: Thanks for the reply. One advisor did say that engineers indicate that this is a known issue, but then went dark on me. So you say, give it some more time? (it's been over a week)."

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Screenshare with Apple:

Have an iPhone? If it has been more than a week, then contact Apple back. They need to see this firsthand, for themselves. Perform a screensharing session with them, through use of your iPhone. To show this over the phone with the Apple Rep screenshare the camera of your iPhone and that of your Mac. Ask a friend, or family member if you may use their phone, if you do not have one handy.

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tip

tylerdurden42 Said:

"We did all of the above a week ago, including re-installing the OS. : ( Called Apple and it seems the engineering team has not yet provided an update. I will also keep an eye on OS updates. Thanks."

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You are welcome.

Provide Apple Feedback:

Do Your Part: Report this to Apple. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what should be looked at.

1. Go Here: Feedback - Music - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Select: "Feedback" for the "What Apple Music feature is your feedback about?"
4. Comment: on when you came across this issues, and how you have troubleshot it thus far (include the link to this post)
5. Proceed from there as necessary

tylerdurden42 Said:

"Cloud Music Library issues: Other errors indicate an 'internal server error'"

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Wait it Out:

Having read that sentence, then note that there is likely a glitch on Apple's end - something to wait out

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