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iPhone 12 Pro Max pictures/video don’t show in album unless I restart my phone. If I delete photos they also don’t move to recently deleted until phone is restarted.

Every time I take a picture or video it doesn’t show up in my album. I restart the phone and at first white squares show up where the new picture/video should be and then after s few moments they are replaced by the actual picture/video. Things return to normal for a few hours, with photos/videos saving as they should. But then it happens again. I’ve also noticed if I delete a photo/video a similar thing happens where it doesn’t move to the recently deleted folder until I restart my phone. This has been happening for nearly two weeks now and is a major annoyance.


My phone is up to date on software, not nearing max storage, and I haven’t downloaded any new apps recently either. I have tried both a networks and settings reset to no avail, and the issue persists no matter if I’m on wifi or data. I really don’t want to go through the hassle of a factory reset if I don’t have to.


Has anyone else experienced this problem and found a fix?

iPhone 12 Pro Max, iOS 14

Posted on Jun 18, 2021 8:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2021 3:21 PM

Hi Mc1390,

Thank you for giving us the chance to assist you with your iPhone 12 Pro Max. You can count on us to do our best to assist you or get you pointed in the right direction.

We understand that you are experiencing issues with the Photos app. Pictures and videos doesn’t immediately show up in your album.

Additionally, deleted pictures and videos doesn’t immediately show up in the Recently Deleted folder.


We appreciate you providing us with a detailed description of the issue, and the steps you've performed.

Are you experiencing a similar behavior with other apps?

If the issue is isolated to the Photos app, we recommend that you team up with our Photos experts. 


You can use this link to reach out to them: Photos - Official Apple Support


If you are experiencing a similar behavior with other apps, let us know which other apps are affected. Please keep us posted.



Take care!

Similar questions

1 reply
Question marked as Top-ranking reply

Jun 19, 2021 3:21 PM in response to Mc1390

Hi Mc1390,

Thank you for giving us the chance to assist you with your iPhone 12 Pro Max. You can count on us to do our best to assist you or get you pointed in the right direction.

We understand that you are experiencing issues with the Photos app. Pictures and videos doesn’t immediately show up in your album.

Additionally, deleted pictures and videos doesn’t immediately show up in the Recently Deleted folder.


We appreciate you providing us with a detailed description of the issue, and the steps you've performed.

Are you experiencing a similar behavior with other apps?

If the issue is isolated to the Photos app, we recommend that you team up with our Photos experts. 


You can use this link to reach out to them: Photos - Official Apple Support


If you are experiencing a similar behavior with other apps, let us know which other apps are affected. Please keep us posted.



Take care!

iPhone 12 Pro Max pictures/video don’t show in album unless I restart my phone. If I delete photos they also don’t move to recently deleted until phone is restarted.

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