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iPod touch locked with old owner's info

I bought a used Ipod touch and it goes to a activation page with the old owners info, can't

hard reset or restore. what can I do to get my information into the ipod. its a model A1421 and serial #CC*******MJF


[Edited by Moderator]

Posted on Jun 19, 2021 10:58 AM

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Posted on Jun 19, 2021 11:05 AM

You will need to contact the previous owner. There is no known way to bypass activation lock without the assistance of the previous owner.

See: How to remove Activation Lock - Apple Support


If you cannot contact the previous owner and if you purchased the iPad through a 3rd party (e.g., ebay) contact the 3rd party to see if you can get a refund.

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Question marked as Best reply

Jun 19, 2021 11:05 AM in response to FantabulousQueen

You will need to contact the previous owner. There is no known way to bypass activation lock without the assistance of the previous owner.

See: How to remove Activation Lock - Apple Support


If you cannot contact the previous owner and if you purchased the iPad through a 3rd party (e.g., ebay) contact the 3rd party to see if you can get a refund.

iPod touch locked with old owner's info

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