Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

pulpman Author

Level 1

9 points

Cant shut down or restart

Lately, when I try to restart or shut down, a Pop-up asks for administrator ID and password. I tried Apple ID , MacBook password but says this is not valid. Cant figure out what it wants.

MacBook Pro 13″, macOS 10.13

Posted on Jun 19, 2021 1:58 PM

Best reply

leroydouglas

Community+ 2024

Level 10

184,620 points

Posted on Jun 19, 2021 5:21 PM

pulpman wrote:

Lately, when I try to restart or shut down, a Pop-up asks for administrator ID and password. I tried Apple ID , MacBook password but says this is not valid. Cant figure out what it wants.

It would be looking for your admin User/ password

You can force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force shut down:

Log out, sleep, wake, restart, or shut down your Mac - Apple ...

https://support.apple.com/en-mide/guide/mac-help/mchlp2522/mac

See if you can SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

View in context

Cant shut down or restart

Similar questions