stuck on update

Summer2500 Said:

"stuck on update: I just got a new iPhone and it has been stuck on preparing update for over an hour. There is absolutely nothing I can do other that stop and restart it which I’ve done a couple times now and nothing works. Is there anyway to fix this"

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Go Here:

• Update your iPhone Using a Computer - User Tip
• Use an iPhone 12, that is using 5G in order to update over Cellular - User Tip