My iMac has dropped and refuses to accept one of my AOL email accounts.

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My iMac has dropped and refuses to accept one of my AOL email accounts.

My iMac (27-inch, Late 2012, with 32G Memory) running High Sierra (10.13.6) has dropped and refuses to accept one of my email accounts. It is an AOL account BUT two other AOL addresses work fine as do all iCloud, Gmail, Earthlink and Yahoo. I have tried to reinstate it in both System Preferences and Accounts in Mail. I continue to get this message: “Unable to verify account name or password”.

The AOL account works fine on our two iPads and two iPhones and on Safari so the problem is with the iMac and not AOL. Thanks for any guidance. Lyman

iMac 27″, macOS 10.13

Posted on Jun 23, 2021 6:42 AM

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Answer 1

Erica_S1

Community Specialist

Jun 24, 2021 8:41 AM in response to lymanfrommo

Hi there Lyman,

We understand you're experiencing an issue with adding your AOL email account to your iMac, and we'd like to share some resources that can help.

Get started here: Add an email account to Mail on your Mac

This page may also help: Create and manage third-party app passwords - AOL Help

Regards.

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Answer 2

lymanfrommo Author

Level 1

6 points

Jun 24, 2021 2:05 PM in response to Erica_S1

Erica:

Thank you for your reply. I looks like it may be quite useful. I am out of town until middle of next week. When I get back, however, I will try the remedy and I will let you know how it works. Again, Thank you for your help. Regards, Lyman

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Answer 3

lymanfrommo Author

Level 1

6 points

Jul 5, 2021 7:58 AM in response to lymanfrommo

Erica: We got back in town and today used your advice to reset (i.e., create a new password) for the problem AOL Mac Mail account. It worked splendidly and we set new passwords for the account on both Mac Mail and AOL. Your advice was excellent. Thank you very much for answering my initial request for help. Regards, Lyman

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My iMac has dropped and refuses to accept one of my AOL email accounts.

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