big sur update 11.4 email sign in problem

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Level 1

18 points

big sur update 11.4 email sign in problem

Hello,

I wonder if anyone can help? I have a new MBA and yesterday I updated Big Sur to 11.4. Today I tried to sign in to Hotmail but I can't get past a pop-up message. It was fine until the update. I looked on the MS forum and quite a few people have the same sign-in problem, specifically on Safari. The message doesn't pop-up on my cheap smartphone. I can only think it's the update. I'm a tech idiot so any advice will be great. I only got this new Mac as if was essential security-wise to replace my 2009 Macbook (!)

The message reads: "Allow microsoftonline.com to use cookies and website data while browsing microsoft.com. This will allow 'microsoftonline.com' to track your activity." It then offers a Don't Allow or an Allow button - but won't let me click Don't Allow.

Thanks in advance.

Posted on Jun 24, 2021 2:25 AM

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Answer 1

dominic23

Level 10

84,018 points

Jun 24, 2021 3:12 AM in response to brightappel

Some sites will require a user to allow cookies if you want to use their site.

1. Quit Safari, launch Safari holding the Shift key down.

https://support.apple.com/en-us/HT203987

2. Clear History after visiting the site. Choose the appropriate time frame.

https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

Please read the article before clearing history,

this is like a low level resetting of Safari without affecting passwords and bookmarks.

3. If Safari doesn't open a webpage or isn’t working as expected

https://support.apple.com/en-us/HT204098

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Answer 2

brightappel Author

Level 1

18 points

Jun 24, 2021 4:45 AM in response to dominic23

Thanks for your reply.

This site has never asked to allow cookies before. Also, it gives an option to Allow or Don't Allow but when I press the latter, it won't let me sign in.

I've now cleared the history and followed the link about pop-ups etc but it hasn't worked. I think it's to do with the Big Sur update and so I'm going to have to uninstall it.

Thanks anyway for your help.

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big sur update 11.4 email sign in problem

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