You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my MacBook pro currently has macOS big sur and I have noticed that there is a new update recommendation but I can not download and install it keep saying check internet connection bu my internet connection is OK because my other MacBook Air completed the installation without any problem
MacBook Pro 13″, macOS 11.1
Dear AnnieL2,
thanks for your helpful answer to my issue. I have tried a LAN ethernet connection to connect to internet it helped me to download and install the update. But I did not have any problem for my other mac which is a macbook air with the same wifi.
Dear AnnieL2,
thanks for your helpful answer to my issue. I have tried a LAN ethernet connection to connect to internet it helped me to download and install the update. But I did not have any problem for my other mac which is a macbook air with the same wifi.
Greetings ATVarli,
Let’s work to resolve the error you’re seeing when attempting to install the incremental macOS Big Sur update on your MacBook Pro.
Are you encountering any other issues with the internet on your MacBook Pro?
Please open System Preferences > Network and select the active network interface (i.e. Ethernet or Wi-Fi, depending on what is connected). Then click the 'Advanced' button. From there go to the Proxies tab and check if 'SOCKS Proxy' is enabled. Let us know.
Also, you can attempt to install the update in safe mode and see if the same thing occurs. How to use safe mode on your Mac
Thanks.
ATVarli,
We're glad to hear you got that update installed. It still wouldn't hurt to verify the SOCKS proxy and that you're not experiencing other internet connectivity issues since the issue is isolated to your MacBook Pro.
Let us know if you have any questions.
can not update new bigsur version
