Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

print message "failed filter"

I updated my software to BigSur and now my Lexmark MX310dn will not print. I get a "failed filter" message in the printer queue. I have deleted printer and added it back on and it still doesn't work.

There are no new drivers from Lexmark. Anyone else experience this problem? Help me find a fix.


MacBook Pro 13″, macOS 11.4

Posted on Jun 25, 2021 10:23 AM

Reply
Question marked as Best reply

Posted on Jun 25, 2021 10:55 AM

That "filter failed" message is issued by CUPS, the Mac Printer spooler. The scripts used to process the data files for Printing are called "filters".


The issue with some other Printers is that the Drivers were signed with certificates that have since expired, and a new download (regardless of version) was required to update the authentication certificates.


This page at Lexmark indicates that the Printer driver for network connected printer was updated 18 March, 2021.


If your pinter driver package is older than that DATE, you should delete it and the printer instance, then add a new Printer, which should fetch a new copy of the Driver package automatically. Alternatively you could delete your Printer instance and download and install the newer-dated version manually.


https://www.lexmark.com/en_us/printer/7703/Lexmark-MX310dn


.



3 replies
Question marked as Best reply

Jun 25, 2021 10:55 AM in response to Baton_Rougegirl55

That "filter failed" message is issued by CUPS, the Mac Printer spooler. The scripts used to process the data files for Printing are called "filters".


The issue with some other Printers is that the Drivers were signed with certificates that have since expired, and a new download (regardless of version) was required to update the authentication certificates.


This page at Lexmark indicates that the Printer driver for network connected printer was updated 18 March, 2021.


If your pinter driver package is older than that DATE, you should delete it and the printer instance, then add a new Printer, which should fetch a new copy of the Driver package automatically. Alternatively you could delete your Printer instance and download and install the newer-dated version manually.


https://www.lexmark.com/en_us/printer/7703/Lexmark-MX310dn


.



print message "failed filter"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.