My iPad Pro 2018 exploded in my hands

I think you gave a little more insight in this statement beyond “exploded in my hands” if you’re saying your experience is like others you have seen with glass cracking/breaking due to overheating. If you have contacted Apple support (not your local store) about this issue did they not ask you to send it in to be inspected? Under normal circumstances any issue with a safety concern would require them physically inspecting the device to determine what could have happened. On that front it’s not unheard of for the store to say it needs to be sent in to Apple if they don’t have the capability to do a thorough internal inspection. Call Apple directly (again, not a local store). Escalate the issue. But posting on here unfortunately won’t garner much other than comments from fellow users and it’s not an accurate depiction of how many “testimonies” you will be able to collect unfortunately. I would assume you still actually have the device in question if you’re posting about it. If you could, it would be helpful (as far as for others who may experience what you have) to share photos of your device. You would want to document that anyway for your records if you plan to pursue this further along with of course being able to present the physical device. Did you do another post with an issue you’re having with the 2021 iPad purchased to replace this one? If so, use the camera on it or your phone (or any other camera you have) so you can thoroughly document the seeable damage and go forward. Good luck.

I STRONGLY suggest you contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Hardware repair, Device Performance and Battery support categories.

OR

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

OR

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Sorry & Best of Luck to You!

Yeah,

I cam see where the iPad Pro opened up and the glass lifted up considerably.

Is the entire glass completely shattered?

It looks it but hard to tell from that angle.

You should post an image of the fromt of this iPad Pro.

So, the iPad somehow opened up from that area and shattered the glass from the place where the Apple Pencil mounts.

That is indeed very strange and unusual.

That looks like the point of failure as there is a high ridge point there.

I am wondering, myself, if the internal, battery expanded to cause that opening and actually lifted the glass up of the back aluminium chassis.

It looks as if it actually opened up the side of the aluminium case around where the Pencil charging pad is.

Take MichelPM’s advice and contact Apple Support via one of the links provided. It doesn’t matter what they told you in the Apple Store. They need to be made aware of this especially since it is a safety issue.

You need to call contact and talk with a real Apple employee.

Apple employees and teams, that work for the California headaquarters WANT TO KNOW about exploding devices as this is a potentially dangerous safety issue, dangerous personal injury and potential property damaging issue.

I have no clue.

I have gotten different support personnel, as well.

These initial support personnel are mostly “first tier” support.

You would be well advised to kindly and calmly ask these initial support personnel if their are any higher tier, senior or engineer support personnel that your exploding iPad experience can be escalated up to and reported.

You may have to be more insistent, please stay cool and calm when doing so.

Let the 1st tier support personnel know that you are serious and need to be taken seriously and explain that this iPad explosion could have caused you personal injury, potential fire risk and risk to your personal property.

You need to calmly find out if your near iPad injury experience can be escalated and reported to more senior or engineering Apple customer support.

Yup.

I got it!

I completely understand what has happened here.

You need to stay on top of this and continue to try to reach main Apple support and get to higher level tier support.

Something happened inside of this iPad Pro.

Keep making these efforts to get though to Apple call contact support and get a case number for this incident.

A serious issue happened inside of this iPad Pro.

By any chance, was the iPad Pro plugged into power and trying to charge when this happened?

Did you attempt to actually call contact Apple directly via the call number contact list link I, also, provided?

There are Apple employees, working from home, that take calls from customers.

Did you actually attempt to call Apple and speak to a living, breathing human being/Apple employee?

I have called Apple on many occasions since the time many States have lifted the CoVid restrictions.

Many of the Apple call contact numbers should put you in touch with a real Apple emoloyee.

You need to keep calling and staying on top of this.

Keep calling Apple until you can get beyond 1st tier customer support level if they continue to shown no real concern or apathy.

I posted a post to the Apple Support Community moderators about your iPad issue and so far they haven't posted here with any new info or ways/procedures/help you can put to use and maybe contact/reach other higher Apple customer/product support personnel.

This does not look as bad as you have been describing though.

Would you agree?

Not really an exploded device?

Did this iPad make any type of noise when this happened?

Did this feel like an internal explosion when this iPad was being held in your hands?

No.

I don't think an iPad would heat up to such an extent just trying to look for a WiFi signal.

Something overheated inside of that iPad serious enough to push up and burst the side of your iPad and cause the widespread screen crack.

You need to keep trying ( NOT every hour of everyday, but stay diligent on this ).

Apple NEEDS to know about this and something may, or may not come out of this for you.

No guarantees, but Apple needs to be made aware of this.

Apple will then make a decision on what action/s they will choose to take.

Whatever the final outcome, this will be Apple's final decision.

I offer the best of luck to you!

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

I’m not sure what else to tell you to try either other than just keep moving up the chain of command.

I want to be clear about something. When things like this happen, I think it’s human nature to take what people say with a grain of salt. On top of that, without being able to see the device, no matter how well you describe what happened, its difficult to make an informed assessment. I would want to report it to Apple because it could be a possible safety issue. What Apple decides to do is between you and Apple.

I don’t want to give you the impression that I don’t believe you, but I’m saying that I also concerned about what could be involved safety wise. It’s not like there are lost of complaints about devices exploding in peoples hands, but if it does happen for some reason, Apple needs to know about it.

Do you still have thr damaged 2018 iPad Pro?

Just to see how bad your damaged iPad is from this “explosion”, could you post a photo/image of this damaged 2018 iPad Pro, so all of us can see what the actual damage looks like and how bad the damage is from the resulting explosion?

I asked earlier if they could share photos of the damage. Hopefully they will. I would hope that they still have the iPad otherwise it won’t do any good to pursue anything with Apple since it won’t be able to actually be inspected. Definitely needs to be so whatever happened can be discovered and addressed