can not readd mail account I deleted

can not readd mail account I deleted. Deleted the account because it would not accept the user name and/or the password. Now when I go to readd it I get a message box with a different user and if I change it to the user I'm trying to add I again the message that user and/or password is incorrect. I have gone to the AOL page and I can sign in an see all my emails just fine.


iMac 21.5″, macOS 10.15

Posted on Jun 26, 2021 8:12 AM

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1 reply

Jun 26, 2021 8:48 AM in response to Linda Compton

Hello, Linda Compton.


If you find yourself getting the error “Unable to Verify / User ID or Password Incorrect” from the Mail app, It’s not you. It’s probably because after recent security changes were made there, AOL thinks the Mac Mail app is not secure if it’s from macOS 10.13 or older, and they won’t let Mail connect to their servers– unless you create a special, “app-specific password” and use that– and not your “real” AOL password– in the Mail app..


Even though you know the password for your AOL account– one way to be sure: go to aol.com in a browser and sign in there to prove that you know it– Mail on a Mac will not work with that password if your Mac is on 10.13 or earlier. 


The solution: a custom, special “app password,” generated by AOL, just for the Mail program.


Creating an app-specific password is easy, and AOL provides directions. After you create the app-specific password, write it down for safekeeping. Better yet, copy it so you can paste it without making a typo.


Then go back to Mail > Preferences > Accounts, select your AOL account on the left and input your newly generated app specific password.

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can not readd mail account I deleted

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