Chrome doesn't work on my iMac with Big Sur 11.4

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Level 1

10 points

Chrome doesn't work on my iMac with Big Sur 11.4

I have been using Chrome for a while as my default browser on my iMac with the most current version of Mac OS Big Sur 11.4. When I launch Chrome, it comes up but will not load any chrome pages. Some partially load but are bogged down. My internet is fine, and when I use Firefox or Safari, everything works. I have deleted Chrome and re-installed it but without success. I noticed that Chrome is no longer in the Apple App Store. Maybe that is a clue. Does anyone else have this problem? Any help will be appreciated.

iMac 27″, macOS 11.4

Posted on Jun 27, 2021 10:34 AM

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Answer 1

Nick Rao Author

Level 1

10 points

Jul 5, 2021 12:35 PM in response to rkaufmann87

I uninstalled Chrome. Brought up the machine in Safe Mode and installed Chrome. In Safe Mode, I experienced the same problem. I am back to square one. My workaround is using Firefox, which works reasonably well. I will try Google Support and they might be able to help. OBTW, out of pure happenstance, I saw a folder on my desktop labeled "relocated items". There was a note in the folder with the Apple definition for these files. I also took a screenshot of the contents. Based on my sense, this may be a clue of something that occurred after a system update which is roughly the same time, I first experienced chrome issues. See the document and screenshot. What's your take?

Moved Items

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Answer 2

rkaufmann87

Level 10

143,742 points

Jun 27, 2021 6:01 PM in response to Nick Rao

Chrome works find in Big Sur (all versions), so there is something going on with your computer. Maybe we can help if you do the following to see what is installed.

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

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Answer 3

rkaufmann87

Level 10

143,742 points

Jul 1, 2021 1:06 PM in response to Nick Rao

Got it on the Grandson. Please uninstall Chrome, then please restart in Safe Mode (Safe Mode Reset instructions) and then restart normally. Next re-install Chrome using Googles website and retest.

Also, there is no evidence of any backup on this computer. If that is correct this is a VERY serious error and a 100% guarantee you will lose data. At the very least, please begin using Time Machine to backup the computer!!!!!!!!!

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Answer 4

Nick Rao Author

Level 1

10 points

Jul 1, 2021 11:04 AM in response to rkaufmann87

FYI, my 15-year-old grandson, who thinks that he is a "software engineer", confessed that he was messing with Chrome. However, he attempted to reinstalled it "a few" times and tried "other stuff"! The report from Ectrecheck is attached below.

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Answer 5

Nick Rao Author

Level 1

10 points

Jul 1, 2021 1:14 PM in response to rkaufmann87

Thank you. The backup issue is odd because time machine shows that it is backed up a few times a day and when I shut down. Besides due to business issues the vast amount of my data is backed up into google drive. I will have to get this done tomorrow. Again thanks for all the help.

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Answer 6

sea116

Level 4

1,585 points

Jul 1, 2021 1:19 PM in response to Nick Rao

Hi Nick Rao,

When you uninstalled Chrome, have you followed the official instructions (that is: https://support.google.com/chrome/answer/95319)

The Etrecheck report also seems to indicate that you have adware installed- I suggest that you run a free program called Malwarebytes to uninstall the Adware.

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Answer 7

Nick Rao Author

Level 1

10 points

Jul 1, 2021 3:00 PM in response to sea116

Yes, I had followed the instruction steps for the MAC. I skipped the last step which was optional for clearing bookmarks. I will take the advice and trash the adware. Iinica have to perform the Save mode boot and reinstall of chrome tomorrow and I will send you a reply on the results. Thanks a bunch!

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Answer 8

Nick Rao Author

Level 1

10 points

Jul 27, 2021 8:34 PM in response to Nick Rao

I developed workarounds for all the above problems with chrome. I decided to wait for the next update to Big Sur. I installed 11.5 Sunday night. Now I am writing this on my chrome browser. The problem was Big Sur 11.4. All is well and I put FIREFOX back as my secondary browser. All other minor but annoying problems went away. Apparently, 11.5 was a big release for bug killing. Thank all

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