Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Homekit with Meross smart bulb

I successfully setup 2 Meros MSL120 bulbs with apple Home app, as well as a garage door opener. I'm trying to set up a new MSL120. The bulb successfully configures (flashes RGBw colors for successful configuration), and connects to my wifi 2.4 gHz network (the bulb and iPhone are in the router's wifi 2.4gHz list). But the Home app won't finish the integration with Home app. It doesn't move onto the app configuration (e.g. room and name designation). The app tries to connect for a minute or more, then states: Unable to connect, with an "unknown error". I've turned my router's 5gHz wifi off (Asus RT-AC88U). The other hardware/software: iPhone7, iOS14.6, 4 HomePods, and all apps are auto updated.

I've tried both bulbs in the box, and reset the bulbs in between each of my many attempts. I've also tried using my iPad Pro, same result. The iPhone & bulb are within 2 feet of each other, and within 5ft of router.

Any ideas?

iPhone 7

Posted on Jun 27, 2021 5:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2021 1:54 PM

My friend, don’t know if you’re still having the error but possibly try closing the HomeKit app and relaunching, when I did, everything was updated perfectly in step. I know it’s not much help, but worked for me!

Similar questions

1 reply

Homekit with Meross smart bulb

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.