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MBP fan running continuously - MacBook Pro (Retina, 15-inch, Mid 2015)

My Mid 2015 MBP suddenly developed an issue with the fan - it keeps running constantly, and the left side of the keyboard where you plug in the charger, and more so the tip of the charger gets super hot - you cannot touch it, that hot!

I tried SMC reset multiple times, no luck. Checked the Activity monitor and found Symantec running at 100%, tried force quitting it and that seemed to work, in a few minutes the fan stopped and the laptop cooled down. However Symantec keeps coming back into action again because its a policy set by the admin i guess. Although this time it is consuming far less CPU load.

Now my question is: 1. is there any other way to fix a specific application from eating up all the CPU load and 2. Why does the tip of the charging cable get so hot?

Posted on Jun 27, 2021 11:32 PM

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Question marked as Best reply

Posted on Jun 28, 2021 3:53 AM

Third party software like Symantec can cause this kind of a problem.

Ask your admin to remove the software as a test if possible.


Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.

To leave Safe Mode, choose “Restart” at the bottom.

Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

     system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.


If admin allows, run EtreCheck and read the report.

      https://etrecheck.com

Similar questions

3 replies
Question marked as Best reply

Jun 28, 2021 3:53 AM in response to Pramodallamraju

Third party software like Symantec can cause this kind of a problem.

Ask your admin to remove the software as a test if possible.


Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.

To leave Safe Mode, choose “Restart” at the bottom.

Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

     system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.


If admin allows, run EtreCheck and read the report.

      https://etrecheck.com

Jun 28, 2021 6:20 AM in response to Pramodallamraju

Pramodallamraju wrote:

My Mid 2015 MBP suddenly developed an issue with the fan - it keeps running constantly, and the left side of the keyboard where you plug in the charger, and more so the tip of the charger gets super hot - you cannot touch it, that hot!
I tried SMC reset multiple times, no luck. Checked the Activity monitor and found Symantec running at 100%, tried force quitting it and that seemed to work, in a few minutes the fan stopped and the laptop cooled down. However Symantec keeps coming back into action again because its a policy set by the admin i guess. Although this time it is consuming far less CPU load.

Now my question is: 1. is there any other way to fix a specific application from eating up all the CPU load and 2. Why does the tip of the charging cable get so hot?


Yes, uninstall the offending app.

Uninstall the client software - Symantec Help Center




Typically third party Anti-Virus does nothing but add issues and compete directly with Apple’s® own built in Security:


Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN




macOS - Security - Apple https://www.apple.com/macos/security/

Apple Platform Security - Apple https://support.apple.com/guide/security/welcome/web



MBP fan running continuously - MacBook Pro (Retina, 15-inch, Mid 2015)

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