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Loud crackling noise only on bluetooth phone calls. Streaming TV or music is clean with same devices.

I'm using an iPhone 12 Pro Max with a new set of Bluetooth enabled Kirkland 10.0 hearing devices. I have no issues with these devices on any music streaming or TV streaming through the ROKU app. And until a couple of weeks ago, they were fine on Bluetooth phone calls as well. But now, on phone calls ONLY, the other voice creates horrible crackling sounds, with various other callers including from another 12 Pro max user. All the calls, as well as the streaming is via a mesh wifi system to the phone and then to the aids via Bluetooth, but the same system was in place when the Bluetooth phone calls were clear. Maybe an ios update--if there was one-- could be the culprit?

iPhone 12 Pro Max, iOS 14

Posted on Jun 30, 2021 11:51 PM

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2 replies

Jul 1, 2021 7:05 PM in response to PlumChumDrum


Hello PlumChumDrum,


Thanks for asking the Apple Support Communities for help with crackling noise with your iPhone and Bluetooth headphones.


Please start with the info and troubleshooting here: If the sound from your wireless headphones cuts out or is distorted - Apple Support


If you still have issues, please check if this is specific to a certain area, which may mean there is interference. This article will help: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Also, try pairing them with another iPhone, iPad, iPod, or any computer. If this is occurring with all devices, it's possible it's something within the headphone themselves.


Thanks.

Loud crackling noise only on bluetooth phone calls. Streaming TV or music is clean with same devices.

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