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How to update AirTag Location

I am expecting to see the real time location of the airtag when I am away from it but it only updates the location when I get near to it.


For example, I leave the house at 7AM and then in the office, it says last location at 7AM. I have family members at home with mobile devices and has bluetooth enabled but the location only updates when I get home at 5PM.


I already reset the airtag, same issue.


How can I make this airtag to update it's location even though I am not near it.


[Re-Titled by Moderator]

iPhone X

Posted on Jul 3, 2021 6:38 AM

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Posted on Aug 4, 2021 11:27 AM

I have a big problem with uploading location. I have an airtag in the car in case of theft, and as soon as the car is gone, the position is absolutely not updated, which makes the entire airtag unusable and completely useless. what is the point of having it if its only function doesn't work- locate it?

130 replies

Sep 19, 2021 9:02 PM in response to rozhasi

Ok, clearly you are dense.


When my husband walks the dog, you meet NO one on the route.


When you are on a school bus, besides the driver, there are no phones.


When you forget your bag in someone’s car, if you knew where it was, you wouldn’t need the **** airtag to find it, you would call your friend.


That’s the point. To help you find what you have misplaced. If w remember where stuff is, you don’t need the airtags. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️


Who puts their phone in a bag?? It’s in your pocket or in your hand.


ok. Let me make it simplistic for you. Reviews online for tracking pets say use Airtags. When I bought mine there was nothing on Apple’s page about not using them for pets. The day after my dog disappeared, after multiple people with multiple phones searched for multiple hours, I called Apple support & spent two **** hours on the phone with the woman, second level of support up. She couldn’t tell my why they weren’t working. She read everything I had already read, and we tried everything I had already tried, and nothing worked.


The dog was gone August 1. On August 14, when I was looking at the app, it said that the last known location was on August 11. There was never a notification that the lost tag connected to the system. In fact, it was in my possession for almost two hours before any notification ever came though.


My dog didn’t run. He could barely walk. He was mostly blind and mostly deaf, and the collar was 100’ from our house, which likely means that the eight days I spent walking, loops past where the collar was found, it never connected.


They don’t advertise it as something that won’t work when you have the same phone by it. They don’t advertise it as something that won’t work with multiple phones looking for it. In fact, the APPLE SUPPORT person said that when my husband took it in the car for 15 minutes with his cousin, and it never updated the location, that it WAS NOT WORKING CORRECTLY.


So maybe you should contact Apple and explain to their support people how it works, or maybe you should advise them to advertise their products’ capacities and capabilities correctly before people rely on them to their detriment. Or maybe just scroll on, and let someone else read the post and be warned to save their $200 and just get a Tile instead, as it would work better.

Aug 5, 2021 2:51 PM in response to heatherfrommorrow

I have also placed several on my dogs after one was gone for two days last month. The problem is they don’t update for up to 28 minutes. I know that they are within half a mile because two of the dogs are with my wife even though she has an iPhone. I’ve called Apple twice to find out how often air tags update their position and all I get are the usual suggestions to make sure she is using the most recent software version (she is), reset the air tag using the removal and insert the batteries 5 times (I have), toggling location services, blue tooth, and Find My on both phones. (I have). I never get an answer from Apple about how often air tags update themselves. I don’t think the first level of Apple support personnel know the answer. They referred me to a higher level of support and disconnected me. They never called back.

Aug 10, 2021 12:34 PM in response to iondude

I bought four Chipolo One tags, which at the time of this writing is the only third-party tag authorized by Apple to work with the FindMy app. I'm having exactly the same problem: the location of the tags updates very infrequently. I put one tag in my son's backpack, and I saw his location update several times during the school day (he has no iPhone, so teachers' iPhones were sending my son's tag location). However, when my wife (who had an iPhone on her) picked up my son from school and drove him home, the tag's location didn't update even for 15 minutes until they arrived home, and my iPhone detected the tag via Bluetooth. Earlier today, I gave my keys with a tag registered to my iPhone to wife when she took the dog for a walk in a park. My wife had her iPhone on her at all times. They were gone for 1.5 hours, and the location of the tag on my key, which was in my wife's pocket during the entire time) didn't update for the entire 1.5 hours even though my wife had her iPhone in the other pocket. The location showed that the tag was at home the entire time, but the timestamp kept counting up, so it basically showed that the last location was detected over an hour ago until they came back. When they came back, my iPhone saw the tag via Bluetooth, and it showed that the location was detected "now".


This is not the way that AirTags are supposed to work. If the location doesn't get updated for over an hour, this feature is totally useless. Imagine you leave your keys or your wallet somewhere, and you are trying to determine where your item is, but it's location doesn't update for hours. What kind of nonsense is this? By the way, this has nothing to do with the tag itself - be it AirTag or Chipolo One. The tags communicate with the iPhones in their vicinity via Bluetooth. It's the iPhones that are supposed to send the location updates up to iCloud. I suspect that the iPhones do send the location updates every few minutes but it's the iCloud that is not updating the iPhone that the AirTag is registered with frequently enough.

Aug 10, 2021 1:42 PM in response to sirozha

We are facing a similar issue: we bought an Airtag for our cat. It was attached to a safety collar, we guess the safety mechanism kicked in as she returned home without the collar. We know the Airtag is somewhere in the neighborhood because when you walk around it sometimes (once very hour or so) reports its location. But when you walk up to that location it is not there, the location is no longer updated and when you try to play a sound you get the 'Airtag not reachable, move around to connect' error..

Aug 17, 2021 9:29 PM in response to heatherfrommorrow

Also, in case anyone else wants to know, when I opened the app on Saturday, it said that the collar location was last seen on Aug 10. My dog went missing on Aug 1. So it never did send me a notification that it was found. I checked my calendar and saw I was at my son's soccer practice the last time it connected, and asked my husband where he was at that time, and only then did we go to the creek and find it, wash it, put it up to dry. About 12 hours AFTER all that, I get a notification that my dog is ‘found’. 😡😭. I am so sick about this.

Aug 18, 2021 7:11 AM in response to heatherfrommorrow

The issue is not if it’s suitable for tracking dogs or cats. Obviously, it’s not suitable for that purpose because you can’t ensure that there’s an iPhone in close proximity of the animal to be able to follow the animal in near real time to have a chance at finding it.


The problem is that even when there is an iPhone near the tag at all times, the tag’s location is not updated for long periods of time. There is no excuse for it. It means that AirTags and any third-party tags that rely on the Apple’s Find Me frameworks (such as Chipolo One tags) are completely useless for tracking an object outside the Bluetooth range of the iPhone with which the tag is registered. Effectively, the AirTag is as useful (or useless) as a Tile tag.

Aug 30, 2021 7:01 AM in response to DoBetterApple13

I got a fitbark for my other dog, but we have the same problem with it as with all those pet trackers. It will give you an address and that is all. So I know they are somewhere on our 5 acres but not where. With our chihuahua, the whole reason I started to get the trackers was because we spent one night and about two hours looking for him, and eventually he just walked out into the living room. No idea where he was. Maybe under a bed, or under the crib, in a corner of a closet. Who knows... When you are looking for a mostly deaf dog that is 14 pounds, they can hide pretty well. That's what I liked about the tile, but they kept breaking, I think from when he would drink water / water from the dog bowl. You could get it to play the tone and when he was literally five feet from you in the garage on the other side of the van, or on the other side of a tree, or the other side of the above ground pool, or the kitchen island, or the many things that would make it difficult to see him, you could find him quickly. He didn't move fast, but quietly, and it's more difficult than you would expect to find a moving, quiet target.

Sep 6, 2021 4:24 PM in response to rozhasi

  1. I tried to tap and hold my iphone X to the white side of the airtag. No message popped up. (A message would pop up if I did the same with my iphone pro max)
  2. I turned off the bluetooth of pro max which the airtag was registered to. Put my iphone X (bluetooth on) together with my airtag in my backpack and walked in the street. The location of airtag did not update on FindMy.
  3. Repeated the above step 2 with iphone 6. The same.
  4. Repeated the above step 2 with a iphone 12 borrowed from my friend. The location updated regularly.



Sep 20, 2021 5:26 AM in response to TomCZE

That's your opinion, but that's not how it works. If you could get a frequent location update from the same iPhone about your AirTag accompanying that iPhone, you would be able to stalk anyone by planting an AirTag on them or their possessions and then placing your AirTag in Lost Mode. This is obviously not the case. Apple intentionally enabled anti-stalking measures in the AirTag, so if the iPhone detects that someone's AirTag in its proximity moves int he same pattern as the iPhone itself, the iPhone will stop updating its location for the AirTag's owner to see the location of the AirTag to prevent being stalked by the AirTag.


Putting the AirTag in Lost Mode does two things:

  1. Your iPhone is supposed to notify you when the AirTag is detected by someone else's iPhone when you place your AirTag in Lost Mode.
  2. The person who finds your AirTag could read a message you leave by scanning the AirTag with their phone's NFC - be it iPhone or Android. Then, they would be able to reach out to you to return your item.


I wish placing the AirTag in Lost Mode would make it sound an alarm when it encounters someone else's iPhone, but, unfortunately, Apple didn't implement this feature. Therefore, the AirTag can only sound an alarm when the iPhone it's registered to is in the Bluetooth proximity of the AirTag.


Oct 6, 2021 3:05 PM in response to miyalung

Hello


it can sometimes take a full 30 seconds or more to get an initial location for an Air tag from another room. And it is possible to get inaccurate locations foiled by obstructions and walls due to Bluetooth. The UI Precision Tracking is helpful to get around that


How to Fix AirTag Not Working Issue on iPhone or iPad?


  1. Turn Bluetooth, Wi-Fi, and Cellular Off and On. ... 
  2. Ensure Find My App Is Enabled. ... 
  3. Re-Enable Location Services. ... 
  4. Reset Network Settings. ... 
  5. Update Device Software. ... 
  6. Remove and Re-Add AirTag. ... 
  7. Reset AirTag. ... 
  8. Clean the AirTag.


How to update AirTag Location

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