HSV not recording or sending notifications.

sorry, I know this isn’t iPhone specific, or accessory specific but HomeKit isn’t a category you can select from.


none of my security cameras are recording or pushing notifications. Here’s a few scenarios I’ve tried:

- Set camera to stream and record when home for testing since notifications are not being received.

- Set motion detection to 'any motion'

- Notification is received but nothing recorded.


- Set camera to stream and record when home for testing

- Set motion notification to people, vehicles and packages (or any combination that is not 'all motion')

- no notification received, nothing recorded.


• Have enabled and disabled motion

detection, notifications and recording in

camera app (eufy) with no changes to above

tests

- Same issue present on circle view doorbell also. Not vendor specific. Pertains to ALL camera in HomeKit using HSV.


I have 3 different vendors of cameras and it’s the same for all of them. Onvis, Logitech, and Eufy. Definitely not a vendor specific problem.

iPhone 11 Pro, iOS 15

Posted on Jul 3, 2021 8:27 AM

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Posted on Jul 4, 2021 1:28 PM

I do not see that status change throughout the day.


what I have been able to narrow it down to is alert settings. If I set notification for specific motion or record on specific motion, the camera will not notify or record.


mid I set notification and recording to ALL motion, I have successfully been able to get the camera to record after motion detection.


I’ve tried toggling notifications to specific and recording to all, and that still allows recording, but I get no notifications of motion.


something odd with the granular motion type notifications that disables all detection for some reason.

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6 replies
Question marked as Top-ranking reply

Jul 4, 2021 1:28 PM in response to AnnieL2

I do not see that status change throughout the day.


what I have been able to narrow it down to is alert settings. If I set notification for specific motion or record on specific motion, the camera will not notify or record.


mid I set notification and recording to ALL motion, I have successfully been able to get the camera to record after motion detection.


I’ve tried toggling notifications to specific and recording to all, and that still allows recording, but I get no notifications of motion.


something odd with the granular motion type notifications that disables all detection for some reason.

Jul 4, 2021 9:38 AM in response to bennow

One more response. See screenshot below from home app. The AppleTVs are all 4K models with the ‘living room’ being the newest ATV. Not sure why these including the HomePods are all in standby mode and only the iPad is connected. Should ALL HomeKit hubs always be connected ? When the ATV is in sleep mode or standby I presume it still functions as an active HomeKit hub. (Ignore the one that’s marked disconnected. It’s unplugged)

Jul 4, 2021 8:31 AM in response to bennow

Hello bennow, 


If we’re understanding correctly, you’re encountering an issue with cameras sending notifications and recording. 


We’d like to include the ink about HomeKit Secure Video because it discusses some requirements. Use HomeKit Secure Video


If you start isolating by taking things down to one camera, does it react as expected, then start adding more to determine when, where the issue occurs? Do you have any issues with the cameras if you use them outside of HomeKit? 


Thanks. 

Jul 4, 2021 8:54 AM in response to AnnieL2

I’ll start by clarifying that I have done a lot with HomeKit already so I’m very familiar with how to get items working.


With that said, yes, I have followed all those instructions. I’ve also removed and added devices down to one at a time from 3 different manufacturers, and still no luck. Same no matter if I have 1 or 9 running.


if I use them outside HomeKit they work fine. Notifications come through from eufy, I can set recording and alert options there and they all work. Logitech doorbell doesn’t have a native app, so can’t test that but same holds true with onvis as well. The cameras all function and capture motion outside of the Home app just fine.

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HSV not recording or sending notifications.

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