MacBook desktop iCloud documents missing

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Level 1

9 points

MacBook desktop iCloud documents missing

On resetting my iPhone, my MacBook desktop items disappeared. Not available in iCloud account to which it was synched. The phone and Mac are in same account Please help. Thanks.

Posted on Jul 3, 2021 11:49 PM

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Answer 1

Best reply

judysings

Community Specialist

Jul 11, 2021 11:34 AM in response to Asokkrishna

Hello Asokkrishna,

We appreciate the update and hope to continue help looking into this with you.

Recover deleted files on iCloud.com

If you continue to have concerns with lost files, make sure to Contact Apple Support

We hope this helps.

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Answer 2

i_rina

Community Specialist

Jul 5, 2021 5:47 AM in response to Asokkrishna

Hello Asokkrishna,

We understand you have concerns with desktop items that have disappeared. Add your Desktop and Documents files to iCloud Drive and follow the details under "What happens when you turn off Desktop and Documents"

Check your home folder to see if the files have been moved.

We hope this helps.

Cheers.

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Answer 3

Asokkrishna Author

Level 1

9 points

Jul 7, 2021 10:54 AM in response to CherianMK

Hi i_rina and CherianMK, Thanks for your replies. My desktop contents were already included in the iCloud Drive. But after resetting my iphone everything disappeared from Mac desktop. I could not find the files in either archive or recently deleted items of iCloud Drive. I am not much familiar with MacBook. I don’t know what exactly caused for the disappearance of files from desktop. Tried checking my Home folder, Desktop and Document folder is there but no files inside.

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