MacBook Pro has "Global Reset" error on every reboot

It could be Ethernet. Mine is behaving the same way. If I had to guess it seems bus related, as I have issues with USB/Bluetooth keyboard/mice/headsets periodically in addition to the monitors/ethernet.

The only consolation is that I'm not the only one with this set up / reset problem- I have done much of the same testing as described here - reseting and reconfiguring to no avail.

It is frustrating that Apple has not addressed this particularly since most people probably have an after market 2nd monitor connected to their PRO when not traveling. Having to hold and reset the unit to get it to turn on happened after upgrading to Big Sur as well.

Given that my MacBook Pro 13" 2.8GHz Corei7 processor w/Intel Graphics connected to Dell U3219Q display was purchased in 2019, I doubt I will get any attention with Apple, if anyone has a newer Mac or an extended warranty - please update the forum with any solutions from Apple~ In the mean time I am now motivated to cycle out of this set up and upgrade to a new system next year - and giving serious consideration to jumping off the Apple bandwagon.

I have this question, too, and it seems that I haven't found any valid solution.

MacBook Pro 2019, four TB3 ports, 13-inch

Two displays connected by USB-C to HDMI cables, DELL U2414H and DELL U2417H.

I tried to reinstall macOS Big Sur without wiping my hard drive, seems nothing changed.

Same here, after 3 hours at the last upgrade my built-in display went to black. Now, the screen works during the boot (with some issue at the bottom, as you see at the picture), then the sign-in screen just flash-up for a sec and disappear (same after open the uppercase).

MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports),

Benq w USB-C/Display,

AOC w USB-C/HDMI

Thank you for share. I have the same problem, with two displays connected, each in one Thunderbolt. Always that I turn off, it doesn't fully shut down, and I have to shutdown manually by pressing the button.

My hardware

macOS Monterey

12.0.1

MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)

2,4 GHz Intel Core i5 Quad-Core

8 GB 2133 MHz LPDDR3

So happy to have found this thread and know that it's not just me! My 2018MBP 13" does the same thing. Never completely shuts down. Battery depletes. Have to hold the power button for hard shutdown before it'll start. Also, every reboot give me the black screen of death message and then restarts with that error logged.

Thanks @el-tiki

We have corporate support with Apple so I will ask our support team to raise a case with them. I have wasted so much time trying to work out what was behind this problem until I just found this thread!

Hi all,

I have exactly the same issue. Very annoying!

Somehow I am happy to see, that it seems to be an Apple bug and not a specific defect on my hardware. Nevertheless this is something I am not willing to accept.

My setup:

• MacBook Pro 13 (2018)
  • 2,7 GHz Quad-Core Intel Core i7
  • 16 GB RAM
  • 500 GB SSD
• Display 1: Lenovo ThinkVision P24h-20 (has an integrated power supply & USB Hub)
• Display 2: Acer ED273 connected via original Apple HDMI adapter
• macOS Monterey 12.0.1

Both monitors plugged in lead to this error message when I attemp to reboot:

Global Reset

GRC0 = 0x00000400

GRC1 = 0x00010001

Shutdown doesn't work properly. I need to hold down power button for 4 seconds before I can start my Macbook again.

I will try to open a ticket at Apple, too. Happy to hear what you all can find out.

Not to throw a wrench into the sleuthing… but I just got this error message. I am using my iMac (2020) and am on the Monterey 12.0.1 OS. My computer wouldn’t start yesterday, even holding the button. Today, I tried again before calling AppleCare and it started with a hard reset, but I got that same multi-language error before restart and then the error pop up with the Global Reset.

I have nothing connected to my Mac besides my printer, keyboard and trackpad (all Bluetooth.).

I have the exact same issue as described above. Two Dell 2419HC monitors connected to my 2019 MacBook Pro 13" with 4 thunderbolt ports. I have one monitor connected via USB-C and another via HDMI (using Apple's dongle). I spent hours yesterday with Apple support on the phone, we tried many things, recover MacOS, tested hardware and all is working well. I was getting very frustrated, but thank you for this post, this helps a lot knowing it is a Big Sur issue.

Thanks

Fact 1: All macbook pros 13" 2018/2019 have the exact same issue.

Fact 2: No solution from Apple in over 2 years!

Isn't it incredible, how Apple was able to jus "wait it out", till all our guarantees (even extended Apple Care) are obsolete?

So now we have to live with workarounds, and the culprit has to do ... nothing.

Yeah Apple: Just send us replacements, I'd accept a M1 Max .. but I can't except just being ignored on this topic.

I have this exact same issue. 2x thunderbolt monitors connected too.

Very similar setup with the exact same dock and two monitors (Dell 2713 and 2718). Global reset also occurs with a smaller USB-C hub running to a Dell 2715 monitor at work.

Global Reset
GRC0 = 0x00000400
GRC1 = 0x00010001

That's what I get every time I try to restart the computer. I have two external displays connected.

Sadly, I can't get our helpdesk to log a case with Apple, they simply keep telling me to try re-installing Big Sur and reset NVRAM, neither of which fix the issue.