MacBook Pro has "Global Reset" error on every reboot

The only consolation is that I'm not the only one with this set up / reset problem- I have done much of the same testing as described here - reseting and reconfiguring to no avail.

It is frustrating that Apple has not addressed this particularly since most people probably have an after market 2nd monitor connected to their PRO when not traveling. Having to hold and reset the unit to get it to turn on happened after upgrading to Big Sur as well.

Given that my MacBook Pro 13" 2.8GHz Corei7 processor w/Intel Graphics connected to Dell U3219Q display was purchased in 2019, I doubt I will get any attention with Apple, if anyone has a newer Mac or an extended warranty - please update the forum with any solutions from Apple~ In the mean time I am now motivated to cycle out of this set up and upgrade to a new system next year - and giving serious consideration to jumping off the Apple bandwagon.

I have this question, too, and it seems that I haven't found any valid solution.

MacBook Pro 2019, four TB3 ports, 13-inch

Two displays connected by USB-C to HDMI cables, DELL U2414H and DELL U2417H.

I tried to reinstall macOS Big Sur without wiping my hard drive, seems nothing changed.

I have this question, too.

MacBook Pro 2019, four TB3 ports, 13-inch

macOS Big Sur 11.6

Two displays connected one by USB-C to Displayport one by Displayport, using two Asus VN279 monitors.

I thought it was an issue of the TB3-Dock, so I changed from Icy Box TB3-Dock to CalDigit TB3-Dock, same error: Kernel Panic on reboot, error code:

Global Reset

GRC0 = 0x00000400

GRC1 = 0x00010001

Thank you for share. I have the same problem, with two displays connected, each in one Thunderbolt. Always that I turn off, it doesn't fully shut down, and I have to shutdown manually by pressing the button.

My hardware

macOS Monterey

12.0.1

MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)

2,4 GHz Intel Core i5 Quad-Core

8 GB 2133 MHz LPDDR3

So happy to have found this thread and know that it's not just me! My 2018MBP 13" does the same thing. Never completely shuts down. Battery depletes. Have to hold the power button for hard shutdown before it'll start. Also, every reboot give me the black screen of death message and then restarts with that error logged.

@Terry Jones

this has nothing to do with specific monitors.

i thought it maybe tb4-hub-related.

bur when I read all comments, it‘s just „crashfree reboot doesn‘t work with multiple external monitors attached“

and apple does not seem to care 😒

Thanks @el-tiki

We have corporate support with Apple so I will ask our support team to raise a case with them. I have wasted so much time trying to work out what was behind this problem until I just found this thread!

@der_schmidt

I get exactly the same behaviour:

When I shut down, or try to reboot the MacBook Pro (13" i5 2019, 4xTB-Ports) the screen goes black, but nothing happens. I have to kill all processes by holding down the power -button twice: First to really turn it off, 2nd to start it again.

The only way to get a clean shutdown or restart, is to unplug the monitors/TB-Dock (by unplugging the tb-cable from the mac), then shut down or restart.

Not to throw a wrench into the sleuthing… but I just got this error message. I am using my iMac (2020) and am on the Monterey 12.0.1 OS. My computer wouldn’t start yesterday, even holding the button. Today, I tried again before calling AppleCare and it started with a hard reset, but I got that same multi-language error before restart and then the error pop up with the Global Reset.

I have nothing connected to my Mac besides my printer, keyboard and trackpad (all Bluetooth.).

Now I know what is causing it, I simply unplug my second monitor on the rare occasion that I need to restart then plug it back in once the process is complete. I'd rather not need to do this but it's not a huge issue.

the point is: the mbp late 2018 intel doesn‘t play nice with external hubs allowing to use dual external monitors.

this is an apple software/os-issue.

they should just listen to us customers and fix it.

it‘s not about us finding workarounds for apples ignorance.

I have the exact same issue as described above. Two Dell 2419HC monitors connected to my 2019 MacBook Pro 13" with 4 thunderbolt ports. I have one monitor connected via USB-C and another via HDMI (using Apple's dongle). I spent hours yesterday with Apple support on the phone, we tried many things, recover MacOS, tested hardware and all is working well. I was getting very frustrated, but thank you for this post, this helps a lot knowing it is a Big Sur issue.

Thanks

I don't know what those mean, but my guess would be some hardware problem. Take it to an Apple Store Genius Bar or Authorized Repair Center for evaluation.

I have this exact same issue. 2x thunderbolt monitors connected too.

Has anyone opened an official case with Apple on this?