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Wireless and Bluetooth Keyboard & Mouse Connectivity issues with Macbook on Mojave and M1 Mac Mini on Big Sur 11.4

My Bluetooth Logitech Pebble M350 mouse and Bluetooth Microsoft Designer Mouse have been experiencing intermittent loss of connectivity from my Intel MacBook on Mojave 10.14 for past 1.5 years. It was working fine on High Sierra until I upgraded it to Mojave. It was completed unusable. I had spent many sleepless nights getting back to the point of getting the mouse to work again - purchased a Samsung external SSD hard disk to backup all my stuff; reinstalling my Macbook via internet restore to High Sierra again; upgraded to Mojave again. After a few days, the Bluetooth Microsoft Designer mouse turned laggy and using it was extremely disruptive as it lost connectivity every less than one minute. I went through the steps of resetting SMC, memory, removing the bluetooth profile in one of those pref config file, resetting bluetooth setting, etc. All didn't work. I then purchased a bluetooth Logitech Pebble M350 mouse and the problem was gone for a few days. The same old issue came back to haunt me again until today - 4 July 2021.


Last month I purchased a M1 Mac Mini and my unified Logitech 920-006314 MK270R Wireless Keyboard and M185 Mouse have also been experiencing intermittent loss of connectivity from my M1 Mac Mini on MacOS Big Sur 11.4. The responsiveness was worse than that on my macbook. The keyboard was completely near unresponsive or dead. The mouse was down to 20% responsiveness. I had to keep dragging the mouse to find a laggy mouse trail or motionless mouse arrow.


Both my iPad after upgrading from IOS to iPadOS, they cannot be turned on until I leave them on the charger for at least 3 days even though their batteries are on 100%.


For the above wireless issue affecting my M1 Mac Mini, the temporarily workaround has been that of using a Type-C USB hub and connecting the unified keyboard/mouse wireless dongle to a non-USB3 port on the Type-C USB hub albeit there is still mild lag to the keyboard.


I am rather disappointed with the Quality Control of OSX for the past few years. I would rather OSX slow down in refreshing its OS. What is the hurry when everything is stable, reliable and secured?


I hope Apple is aware of this vast reported wireless/bluetooth problem affecting many users and I also hope I am NOT the only one having the 'unbootable' ipad issues.


Apple should address all these and not remain quiet about it. It should at least put this up on the Apple Website to create awareness of the prevailing problem before it release a firmware update if available.

Posted on Jul 4, 2021 9:57 AM

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7 replies

Jul 4, 2021 9:14 PM in response to lseahpen

lseahpen Said:

"Wireless and Bluetooth Keyboard & Mouse Connectivity issues with Macbook on Mojave and M1 Mac Mini on Big Sur 11.4"

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Two Things:

A. Reset the Bluetooth Module:

"My Bluetooth Logitech Pebble M350 mouse and Bluetooth Microsoft Designer Mouse have been experiencing intermittent loss of connectivity from my Intel MacBook on Mojave 10.14 for past 1.5 years. It was working fine on High Sierra until I upgraded it to Mojave. It was completed unusable.[...]"

See if this Fixes your Issue: Use "Reset the Bluetooth module" to Fix Constant Bluetooth Disconnections - User Tip


B. Provide Apple with Feedback:

"[...]I hope Apple is aware of this vast reported wireless/bluetooth problem affecting many users and I also hope I am NOT the only one having the 'unbootable' ipad issues. Apple should address all these and not remain quiet about it. It should at least put this up on the Apple Website to create awareness of the prevailing problem before it release a firmware update if available."

Do your Part: It is best that you provide feedback on this is Apple.  Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on, and what needs to be fixed.

  1. Go Here: Feedback - Mac mini - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: on when you came across this issue, and how you have troubleshot it thus far
  4. Proceed from there as necessary

Aug 4, 2021 9:42 AM in response to lseahpen

lseahpen Said:

"Wireless and Bluetooth Keyboard & Mouse Connectivity issues with Macbook on Mojave and M1 Mac Mini on Big Sur 11.4

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Logitech Firmware Tool

Try this:


Logitech is the Culprit:

From what I read above by Atlas0101, it seems to be a compatibility issue of sorts. Logitech probably has yet to do their part in providing drivers and updates for it. So, contact Logitech, asking the what they have to say in all of this.


Getting a Replacement:

  • Returning it would be wise. If returning it is of no option, then see if Logitech will cover this under their limited manufacturer warranty. Go here: Logitech - Contact Us

Jul 12, 2021 6:41 PM in response to lseahpen

lseahpen Said:

"Done the Resetting of Bluetooth Module and all the other resets 1.5 years ago. None of them resolved the problem and I am not the only one having this issue."

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Inform Apple of This:

If you are not the only one having the issue, then all should be reporting the this to Apple. If everyone out there with this issue does their part, then Apple will know work on this. So, once again, provide Apple feedback, as I mentioned in my above reply.

Aug 4, 2021 9:06 AM in response to lseahpen

I have this same issue with Logitech Pebble m350 too.... Like it works fine with all other devices but there is a noticeable glitch while moving cursor which is annoying. However, other bluetooth mouse works fine with any glitch. I replaced my Logitech pebble from Amazon but then this problem is still there. I believe its to do with this specific mouse only. (Unfortunately Amazon doesn't gives refunds for this mouse specifically and only exchange with the exact device)

Aug 4, 2021 10:33 AM in response to Atlas0101

Actually my Microsoft Designer Bluetooth Mouse was working properly without any lag or disconnection issue until I upgraded to Mojave and Catalina. After I moved back to Mojave it worked for a while and then the same intermittent issues came back again. I then bought Logitech Bluetooth Pebble Mouse and still the same intermittent connectivity issue. On my new M1 MAC Mini both my keyboard and mouse are unified device with one USB RF plug and the intermittent connectivity issue is worse than that of Bluetooth mouse.


You can watch this YouTube link and read the number of users' complaints:-


https://youtu.be/O6oKsozPZUI



https://youtu.be/O6oKsozPZUI

Wireless and Bluetooth Keyboard & Mouse Connectivity issues with Macbook on Mojave and M1 Mac Mini on Big Sur 11.4

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