Find my iphone service

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Helia1995 Author

Level 1

8 points

Find my iphone service

Dear sir or madam ,

Last week on June 29th , my iphone was stolen . I had turned find my iphone on before that . Now that I check in my other device , find my iphone is off and I also got an sms from apple today morning that I will send the screenshot attached to this query. I want to know if this sms is original and from apple or not and also I want to know why my find iphone is off now in my stolen device . I think it shouldn’t be off . I am really worried about my information and data . I changed my Apple ID password too.

[Re-Titled by Moderator]

Posted on Jul 5, 2021 12:30 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,819 points

Jul 11, 2021 1:34 PM in response to Helia1995

It is probably the thieves trying to get you to provide your username and password so they can remove the lock on your phone. Apple does not actively participate in device recovery. Any recovery is done purely by you using the Find My service.

Read how to 'Use the Find My app to locate a missing device or item'. Click here --> https://support.apple.com/HT210515#locate

Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759

Click on this link for general information about what to do "If your iPhone, iPad, or iPod touch is lost or stolen" --> https://support.apple.com/HT201472

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