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I just upgraded my phone from a 6S to the XS and transferred all my data from the iCloud to my phone. However, my contacts did not transfer (I confirmed they are on iCloud). In addition, I can't get my settings screen out of the Apple ID Suggestions screen (see attached image). Nothing happens when I hit the back arrow or "continue". Please help.
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.
Use the same Apple ID every time you sign-in to use all Apple services like the App Store, iCloud, iMessage and FaceTime.
Where can I use my Apple ID?
You can sign in to all Apple services with a single Apple ID and password.
Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. It contains the email address and password you use to sign in, plus all of the contacts, payment, and security details you use for all Apple services.
Here are some of the most common services that you can access to your Apple ID:
To manage your Apple ID account to your information, go Apple ID accounts page .
This list is provided for informational purposes only and is subject to change without notice. It is not intended to include all features or services that use Apple ID. Visit for more information Apple ID support page
Setting is stuck on Applie ID Suggestion screen
