Device Unreachable
"Device is unreachable" Error message when trying to import media from iPhone to Windows 10 PC
iPhone 8, iOS 14
User profile for user:
jcasapple
User level:
Community Specialist
Hi LouiseOSK,
We appreciate you reaching out for help importing your images from iPhone to Windows PC. Let's go over all options to sort this out.
To start, it's important to ensure your computer has all of the latest updates from Microsoft installed. If you've had a chance to verify that it's up-to-date, be sure to restart your computer one time before testing again.
We can also recommend testing while using a different Lightning to USB cable and a different port on your computer. Let us know if the information in this guide helps under the section titled, "Import to your Windows PC":
Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support
If the issue persists, head into Settings > Photos, and let us know if it helps to change the setting under "Transfer to Mac or PC" so that "Keep Originals" is selected.
Have a great day!