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iPhone 12 mini screen dims very dark when plugged into charger

Hello, I was having a Issue with my iPhone brightness going very dim. I followed some recommendations to turn off auto brightness, but was still having the problem. I finally realized I am only having this problem when the phone is plugged into the charger. Which is often since I am constantly running apps and using the gps. It dims to a level that is not ideal. While I can still see, it’s just barley visible and uncomfortable. Is this a known issue?

iPhone 12 mini

Posted on Jul 12, 2021 12:10 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2021 10:41 AM

I updated to the latest version, that didn’t solve the problem, however I believe I have found the solution. The problem was occurring because the phone was overheating. The screen would dim and the flashlight would stop working as well. I was using an off brand charger from a discount store. I picked up the mophie 18w usb c car adaptor from the Apple store in Nashville. Now that I am charging the phone with a mfi certified charger I am having no problems. Thanks!

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Question marked as Top-ranking reply

Jul 21, 2021 10:41 AM in response to Jeff_W.

I updated to the latest version, that didn’t solve the problem, however I believe I have found the solution. The problem was occurring because the phone was overheating. The screen would dim and the flashlight would stop working as well. I was using an off brand charger from a discount store. I picked up the mophie 18w usb c car adaptor from the Apple store in Nashville. Now that I am charging the phone with a mfi certified charger I am having no problems. Thanks!

Jul 13, 2021 10:31 AM in response to Leanne_68

version is 14.4.2. True Tone is enabled. I’ve tried turning on/off the auto brightness feature. I have tried turning True Tone on/off. The brightness meter is all the way up. It really only occurs after plugging in the charger. When it dims the brightness meter is all the way up but if you move it all the way down and then back up you’ll notice the brightness stops getting brighter at the half way point of the meter. Everything after the half way part of the meter, the brightness just stays the same. The problem goes away a out after 5 mins of using the phone unplugged. I’m starting to think it may be a defect.

Jul 13, 2021 9:56 AM in response to jmp192

Hello jmp192,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with the brightness of your iPhone 12 mini screen while charging. Which exact version of iOS are you updated to under Settings > General > About? Is True Tone enabled? This article shows how to check: Adjust the brightness and color temperature on your iPhone, iPad, or iPod touch


When you interact with the iPhone does the brightness increase?



We hope this helps.


Cheers!

Jul 13, 2021 10:42 AM in response to jmp192

Thank you for those details!


It looks like your iPhone needs updating to iOS 14.6. Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch


Then update your iOS as outlined here: Update your iPhone, iPad, or iPod touch


Please let us know if that doesn't improve the performance of the display, and we'll move forward from there.


Cheers!

iPhone 12 mini screen dims very dark when plugged into charger

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