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Unresponsive iPad Air's screen

my ipad air will turn on but the screen is unresponsive.. touch buttons don't work and it won't turn off


[Re-Titled by Moderator]

Posted on Jul 14, 2021 12:52 PM

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Question marked as Top-ranking reply

Posted on Jul 14, 2021 12:54 PM

Take a look at a few of the suggestions on here: https://support.apple.com/en-gb/HT201406


If they do not resolve the issue, as the guide states, you may have to contact apple support.

2 replies

Jul 14, 2021 1:01 PM in response to chichsmama

You could also try a forced restart and see if the screen responds after the iPad boots up.


  • iPad models that don't have a Home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.


Unresponsive iPad Air's screen

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