ON an iMac (27” Late 2013), i5, 8gb, MacOS 10.14.6, Mac Mail 12.4,
The AOL account keeps going offline at random intervals. So far, clicking on "Mailbox / Take Acct Online" has fixed it immediately.
Aside from updating from Mojave to current, is there anything else you can recommend? (We'll update as soon as we can.)
Hey there Doc Crumble,
We are sorry to hear that your email account keeps going offline.
Are you having this issue on other devices as well?
Have you tried removing your email account, and signing in to it again? Here is how to Add or remove email accounts in Mail on Mac
Have a great day!
Hey Doc Crumble,
Thank you for the information!
Have you tried to use the Mail Connection Doctor to check the status of your AOL account? Here is how to Use Connection Doctor in Mail on Mac
If the Mail Connection Doctor does not help, try the steps here in If you can’t send emails in Mail on Mac
If you are still having the connection issue, try these steps: If you can’t send or receive email on your Mac
Cheers!
Hey Doc Crumble,
Thank you for the information!
Have you tried to use the Mail Connection Doctor to check the status of your AOL account? Here is how to Use Connection Doctor in Mail on Mac
If the Mail Connection Doctor does not help, try the steps here in If you can’t send emails in Mail on Mac
If you are still having the connection issue, try these steps: If you can’t send or receive email on your Mac
Cheers!
No this particular problem (random offline) is only with AOL acct, & Mac Mail.
We have removed and re-added the account many times, doesn't seem to affect this problem.
There are other problems with AOL rejecting a working password until we remove & re-add the account with the same account. But the offline / online switching happens at different times.
Mac Mail AOL Account going offline intermittently
