Cloud music library update stuck - new imported music won't sync all of a sudden

Okay have had this problem with ALAC and MP3 files. It’s not just ALAC

https://www.imore.com/itunes-match-users-complain-complain-issues?utm_source=im_tw&utm_medium=tw_card&utm_content=77471&utm_campaign=social

Yes, i have the same problem here. Tried to call someone at Help center but without any progress or success. Kind of happy to see ths I’m not the only one. It is so annoying.

hihlordjp That's am awesome tip - I'll be sure to try it out (assuming iTunes Match ever works again!!)

Has anybody tried to contact apple support about this problem? Sounds strage nobody at Cupertino are investigating this issue.

That’s a great idea! Please let us know how you get on.

Sorry Globet, autocorrect decided I should address you as Gilber!

Agreed. I'm no expert but what you say reflects my understanding of how it works, or should I say, it's supposed to work.:)

Yep!!, also in my case it has resolved. Last two songs that didn't complete uploading/matching now also show up on all of my iDevices. Hope the issue has been solved for everybody now ;-)

Like everybody else, the problem seems to have fixed itself sometime Monday (8/9). The 15 tracks that were still hung up suddenly matched, and the CD I just imported matched within seconds.

I have tried lots of things. Going back to an iTunes library form before the problem started for me on July 22. That clears the system; it downloads the tracks uploaded before the problem started, but once you try to add a track, the problem starts again. What I have discovered is that it ONLY affects tracks that can actually MATCH to the iTunes Store. My suspicion is that when they started adding lossless and Dolby Atmos tracks to the iTunes Store, it introduced a bug that in rare circumstances does not allow the “Matching your songs to the iTunes Store” to complete. Or, I am wondering, given that in my case I have a very large iTunes Cloud library, it is just taking very, very long to match with all the new lossless and Dolby Atmos tracks available. HOwever, I don;t think so. I have been able to add 2-3 tracks from different albums in past couple of weeks, but when I tried the other tracks from those albums: no luck! Apple will have to fix this in an update, but before that they will have to recognize there is a problem. A “senior advisor” is supposed to be getting back to me again as they couldn’t fix it for me….

Unfortunately this did not get very far. The support agent I spoke to over the phone was helpful, but was a Senior Support agent for iOS, not macOS nor Music/iTunes. I did a screen share session with him, and he had me create a new macOS user to confirm whether the issue was repeatable. We only got as far as him confirming that the iTunes Match process was slow, and that the next step would be for me to be transferred to a macOS Senior Support agent. The case number I provided is now erroring-out at the get support.apple.com site.

In conclusion, I received no confirmation that Apple is aware of this as a problem on their end, and they're still trying to troubleshoot it as if it's a problem isolated with me. This behavior is also occurring on my other Mac, so it's not isolated by device.

Yes, 3 weeks and a day ago this issue started. I have a Hong Kong account and a UK account. Both have the same issue. Generally will not upload any songs of my own but will sometimes let a couple of tracks upload. Always the same tracks that do upload. Have spent around 20 hours on calls to apple support over the past 3 weeks. Now they have stopped responding at all. It should not be that difficult to fix the issue if they roll back the changes made to the systems ‘ servers to their state on Wednesday July 14th 2021. The issue started that night but on Thursday July 15th 2021 everything stopped working. Have provided screen shots, screen recordings, system logs, changed WiFi, tethered to a phone with no WiFi turned on, NOTHING solves the issues. APPLE PLEASE FIX THIS ISSUE - YOUR CUSTOMERS PAY FOR THE SERVICE - THEY NEED CUSTOMER CARE, NOW! Thank you…..