PDF Files change fonts when emailing

I have specialty fonts that I have saved in some documents to email. On my new laptop (M1, 2020, Big Sur) they open fine in Adobe Acrobat Reader DC, but when I attach them to an email, the specialty font defaults to a wonky, odd symbol look. How can I fix this? I've checked every preference. (Doesn't do this on my old, slowly dying Mac-- mid 2012, Yosemite.

MacBook Pro 13″, macOS 11.2

Posted on Jul 16, 2021 3:38 PM

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Posted on Jul 17, 2021 6:11 PM

And, it took a couple of years to complete. Fontographer.

That is likely the problem. Especially if you built this quite a while ago and the resulting TrueType font was given a .suit extension by Fontographer.


The main problem there being it would be a non-Unicode font.


Give this a try. Use any of the many free online font converters to change your font to OpenType. Your pick if you want it to be of the PostScript or TrueType variety. They're easy to use. You upload a font via the site's interface, and it gives you a link to download the converted font. Here's a couple:


https://convertio.co/font-converter/


https://www.fontconverter.org/


Of course, the question becomes - why does it work on your end as expected, but nowhere else?

17 replies

Jul 17, 2021 5:06 PM in response to YamahaC3

YamahaC3 wrote:

Should be fine.

Your evidence suggests otherwise.

All these years I thought Acrobat Reader simply "took a scan" within the program and the output was saved. Period. Seems that's not true anymore. Maybe with the more advanced "Pro" options they've pushed the program beyond the limits of just producing what's actually viewable on the page.

When I look at your screenshots, it looks like the PDF is displaying correctly on some kind of web-based Adobe cloud service. That would seem to suggest that the fonts are embedded inside the document and that Adobe's cloud service can read and display them.


Maybe try to open your documents with Master PDF Editor: https://code-industry.net/get-masterpdfeditor/


This is a program I use to open PDF documents that Apple Preview cannot to open. You can download a free version that can open any document, but watermarks any documents it creates. Then, you can easily go to File > Properties > Fonts and see if the fonts are actually embedded. If there is some kind of problem, perhaps it will say something.


Unfortunately, in these situations, it doesn't really matter who is right or wrong. Apple and Adobe are two competing companies with large market footprints. You can demand all of your recipients use Acrobat to open the document. Some will. Some, like me, will not. If you were an equally powerful entity, like a government, then I might use something like Master PDF Editor to get the PDF and do what I need with it. But otherwise, I wouldn't bother with it at all. If you want to reach everyone, you will have to find out exactly where it is broken and change what you are doing so that it isn't broken.

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PDF Files change fonts when emailing

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