Apple Event: May 7th at 7 am PT
Anyone else having the sometimes non-responsive random outages on the touchscreen? And the screen refusing to swipe up to close apps. Making the user rotate the iPad and the problem is usually resolved. Very annoying.
Hopefully, your brand new 2021 iPad Pro does NOT have this issue as a permanent one.
If this persists, I STRONGLY advise you search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.
Hopefully, you purchased extended, two-year+, AppleCare+ for that very expensive iPad Pro model.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair & Device Performance support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
The intermittent, unresponsive touchscreen issues with higher priced, larger screen iPad Pro and iPad Air models are a well known and well documented here in the iPad support communities.
This affects a still small, but contuning growing minority of random 2017 through present iPad Pro and iPad Air models and its user base.
After nearly 3 years of this nonsense, there is still no confirmed cause and fix/solution from Apple.
NONE!
Getting one of these defective units is very random and ONLY one of a small handful of issues going on with higher priced, larger screen iPad models that has prevented me from purchasing a new iPad Pro or new iPad Air for the past 2-3 years.
Apple and Apple support have no real fixes or solutions to this issue.
If you have a screen protector on this iPad Pro, remove it as the screen protector makes the touch screen and Pencil experiences worse.
There is absolutely no solution/s to these later iPad Pro/iPad Air touch screen issues.
You can contact Apple support, but your iPad Pro/later iPad Air model maybe too old for Apple to offer any type of free or in-warranty iPad replacement and Apple will ONLY offer “band-aid“-like advice/fixes/solutions to this issue.
Apple support is pretty much clueless to this issue.
This is something you probably didn't want to learn, but doesn't change any of the currently known facts.
Best of Luck to You!
Hopefully, your brand new 2021 iPad Pro does NOT have this issue as a permanent one.
If this persists, I STRONGLY advise you search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.
Hopefully, you purchased extended, two-year+, AppleCare+ for that very expensive iPad Pro model.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair & Device Performance support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
The intermittent, unresponsive touchscreen issues with higher priced, larger screen iPad Pro and iPad Air models are a well known and well documented here in the iPad support communities.
This affects a still small, but contuning growing minority of random 2017 through present iPad Pro and iPad Air models and its user base.
After nearly 3 years of this nonsense, there is still no confirmed cause and fix/solution from Apple.
NONE!
Getting one of these defective units is very random and ONLY one of a small handful of issues going on with higher priced, larger screen iPad models that has prevented me from purchasing a new iPad Pro or new iPad Air for the past 2-3 years.
Apple and Apple support have no real fixes or solutions to this issue.
If you have a screen protector on this iPad Pro, remove it as the screen protector makes the touch screen and Pencil experiences worse.
There is absolutely no solution/s to these later iPad Pro/iPad Air touch screen issues.
You can contact Apple support, but your iPad Pro/later iPad Air model maybe too old for Apple to offer any type of free or in-warranty iPad replacement and Apple will ONLY offer “band-aid“-like advice/fixes/solutions to this issue.
Apple support is pretty much clueless to this issue.
This is something you probably didn't want to learn, but doesn't change any of the currently known facts.
Best of Luck to You!
Yes, I started to face the exact same issue from yesterday night. I tried restarting and updating, nothing worked. Touchscreen isn’t receptive at all. When I draw with the pencil, there’s just all dots instead of lines. The device is working fine with the magic keyboard but the touch is absolutely dead.
Model: M1 iPad Pro 2021 12.9” 512gb WiFi
See my first reply post and bring your iPad into an Apple Store or Apple authourised reseller.
iPad Pro 12.9 2021 touchscreen issues ?
