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Unsolved problems about my iMac

Hi all,


3 months ago i've posted this question about some strange issues about my 2019 i9 iMac with 512 SSD and 8 GB's of RAM, but i couldn't get any replies. So i called Apple but after 30 minutes of phone support they didn't have a clue about my problems. To try something new, i formatted my mac with a clean install but everything is still the same. So here i'm posting it again.


Issue 1.

Files are 'sometimes' showing up late in folders.

For example, when i download a file to my downloads folder, i see the download is complete in Safari but i can't find the file in my downloads folder. Then I wait for a while and see the file 1-2 minutes later. It doesn't have anything to do with sorting the downloaded files. Same thing happens when i save a file to desktop or some other place from Photoshop or other software.

But the strange thing is when i save a file from Photoshop and then click import on Photoshop. I can see that file on import window. But i can't see it on desktop.

Here you can see a downloaded file is showing up in one place but not in the folder.



Issue 2.

"Sometimes" copying of a file keeps going for hours.

When i try to copy a file or files from a folder to another, the process stucks at 100% and waits like that for 5 minutes, 30 minutes or forever. Even if the total size is 5MB or 20GB, it doesn't matter.


Issue 3.

"Sometimes" preview doesn't work.

When i click on an image or a pdf file and push space for a preview a blank window opens and the loader keeps spinning.


Issue 4.

When i download a zip file, even if it is a 1MB zip file it takes 2-3 minutes to unzip it.


And finally a common issue is that i find this iMac working not fast as expected. I used to own an iMac 2017 with i7 processor and the old one was faster than this one. I'm a videographer so i'm mostly working on editing, rendering and etc.


So any ideas about these problems?


Thank you.

iMac 27″ 5K, macOS 10.14

Posted on Jul 19, 2021 3:34 AM

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5 replies

Jul 19, 2021 3:36 AM in response to AkinBeyAmca

Welcome to Apple Support Communities.


I understand that you are having numerous issues with your Mac, and I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


-Jack

Unsolved problems about my iMac

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