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A box with the above heading just appeared (first time ever) on my iPad screen asking for password. When entered, it stated "authentication failed". Now I can't get rid of the box and it won't allow me to access the iPad. I had the VPN for 2 years without problems. What is going on? Have emailed them and waiting on response. Does anyone at Apple know about this and how to get delete the box so I can use iPad? Thanks
iPad Air, iOS 12
Hello again:) Try the restart link that Rudegar posted. Although general restarts and resets are likely to solve most issues, if it persists, it may be worthwhile to delete the VPN app and try to reinstall. Furthermore, consider deleting the app and trying a new service altogether. Perhaps there is a problem with the VPN service you are using itself.
~Katana-San~
You don't understand. Maybe I'm not clear enough. I can't start ANYTHING on the iPad. The box with the VPN advice is blocking access to every one of my apps on the iPad. This includes SETTINGS and everything else on the drop-down menu. And yes, I did re-start it but to no avail.
Thank you all but none of the suggestions work as I cannot access anything on my iPad until I can get rid of that box on the home screen. The VPN company's suggestions are also un-doable for the same reasons.
Thanks for all the suggestions. After a major David and Goliath battle with the VPN Authentication box on the home screen (it kept bouncing back each time I clicked DELETE) I eventually managed to find the VPN in Settings and turned it OFF. iPad is now back (Hallelujah!) and I can use it. I seriously doubt I will re-install the VPN.
I have concerns that this is happening on an APPLE product whereas I have no problems with it on my android mobile phone and desktop computer. Any thoughts??
Cheers
Hello:) Good work! When you discuss VNP’s for Apple devices you will get lots of different opinions. I don’t find a need for one but if you access a private corporate network or use a public WiFi a lot then makes sense. I am just glad you worked it through and let us know. Hope to see you here again…you could help those who need to fight a VPN battle.
~Katana-San~
have you tried to restart it Restart iPad - Apple Support
Hello:) I understand your frustration. Perhaps the best option at this point is :
Genius Bar Reservation and Apple Support Options - Apple
~Katana-San~
Hello:) Give this a try. Have you recently updated your iPad?
Turn off VPN on iOS
~Katana-San~
I cannot get past this box which is blocking my access to everything on the iPad. Thanks anyway. Am stuck.
Thanks, am going in to Apple this morning so hope they can work it out.
Hello again:) Keep us updated on how it works out.
~Katana-San~
VPN Connection
