USB-C port not working

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USB-C port not working

Hi there, I've a 2016 MacBook Pro that has been working fine. I recently upgraded from Mojave to Big Sur (keeping the same, old user). When I work, I plug a Satechi hub to use a plain USB-A Logitech mouse to the top right port. Recently, I've noticed how this port stops working after waking up or booting up. If I plug a mouse, a thumb drive nothing happens. The mouse gets no power. If I connect the charging cable, the Mac does charge.

What I did and helped was a SMC reset. The issue keeps coming back. Should I try a with new user?

Thank you in advance.

M

MacBook Pro with Touch Bar

Posted on Jul 22, 2021 1:16 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

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Jul 22, 2021 4:28 AM in response to Michele Bugliaro Goggia

Michele Bugliaro Goggia wrote:

Hi there, I've a 2016 MacBook Pro that has been working fine. I recently upgraded from Mojave to Big Sur (keeping the same, old user). When I work, I plug a Satechi hub to use a plain USB-A Logitech mouse to the top right port. Recently, I've noticed how this port stops working after waking up or booting up. If I plug a mouse, a thumb drive nothing happens. The mouse gets no power. If I connect the charging cable, the Mac does charge.

What I did and helped was a SMC reset. The issue keeps coming back. Should I try a with new user?

Thank you in advance.

M

Bypass the hub and connect directly to the Mac to test...

See if there is an update driver for your "Satechi hub " to be compatible with macOS Big Sur if that is your issue

Contact Support - Satechi

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Answer 2

Jul 23, 2021 11:12 PM in response to leroydouglas

Hi there!

Thanks for your kind reply.

Last time it happened I bypassed the Satechi hub and went for a Anker dongle (USB A to C). Still nothing. Next timer it may happen, I'll make a test through a guest user: shall the mouse work, I'll create a new admin account.

Kind regards.

M

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USB-C port not working

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