Installing ADOBE DC error com.apple.InstallerRemotePluginService

Question

Level 1

10 points

Installing ADOBE DC error com.apple.InstallerRemotePluginService

When trying to install adobe in my MacBook pro with Catalina it gives me com.apple.InstallerRemotePluginService error, InstallerRemotePluginService [1510]

Process: InstallerRemotePluginService [1510]

Path: /System/Library/CoreServices/Installer.app/Contents/XPCServices/InstallerRemotePluginService.xpc/Contents/MacOS/InstallerRemotePluginService

Identifier: com.apple.InstallerRemotePluginService

Version: 1.0 (1)

Build Info: Installer-965001000000000~731

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Installer [1505]

User ID: 503

Date/Time: 2021-07-22 11:14:14.675 -0300

OS Version: Mac OS X 10.15.7 (19H1217)

Report Version: 12

Bridge OS Version: 5.4 (18P4663)

Someone could help, please?

MacBook Pro 16″, macOS 10.15

Posted on Jul 22, 2021 8:35 AM

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Answer 1

VikingOSX

Level 10

123,254 points

Jul 22, 2021 9:15 AM in response to alienista

Are you attempting to install Adobe Acrobat DC v 2021.005.20058 or later which would be compatible with Catalina 10.15.7?

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Answer 2

alienista Author

Level 1

10 points

Jul 22, 2021 11:37 AM in response to VikingOSX

No... I bought the full license pro-2015 and now I know is not compatible. 500 $ down the drain. But I have a 15" still with High Sierra and when I have to use it, I use it there.

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Answer 3

VikingOSX

Level 10

123,254 points

Jul 22, 2021 1:38 PM in response to alienista

You might talk to Adobe about switching that license from the 2015 Acrobat Pro to the last single-purchase 2017 Acrobat Pro DC version and confirm its compatibility with Big Sur.

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Answer 4

alienista Author

Level 1

10 points

Jul 30, 2021 9:15 AM in response to alienista

I was with Adobe support and let them control my device. In 15 minutes, the guy behind the desk made the magic and is all working, Adobe Pro 2015 install and running! Hurray to ADOBE!

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Answer 5

VikingOSX

Level 10

123,254 points

Jul 22, 2021 3:36 PM in response to alienista

Adobe is still showing Acrobat Pro DC 2017 as compatible with Big Sur, which was my basis for license exchange recommendation. The CS6 products are 32-bit and the Java 6 that they depend upon is 32-bit too.

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