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iPhone XS water damage what can I do?

My phone fell in the sink for only a second but now it just gives me logo loops, it will sometimes work for a minute or so but then it just shuts right off and keeps looping. I think it happened because they didn’t seal it properly when I sent it in to get the screen fixed. But now my warranty and apple care ran out so I don’t know what to do. I don’t think being wet for a second should have damaged it to the point of not being usable when it is supposed to be water resistant so that’s why I think it’s because they didn’t seal it properly when they repaired it. I spent more than $2000 on that phone from my injury settlement and since I am disabled I will probably never be able to afford something like that again I really think Apple should do something but I can’t even contact them, I don’t have a phone that is working so I can’t call and the customer service options won’t let me just contact them without organizing a repair..

iPhone XS, iOS 14

Posted on Jul 23, 2021 9:24 AM

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34 replies

korirose Author

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Jul 23, 2021 3:55 PM in response to Dogcow-Moof

The screen also broke falling two feet off the coffee table and I’m pretty sure having to repair it is why it got so damaged by this and it’s rated for falls up to six feet so yeah flimsy. Anyways I’m allowed to not buy an overpriced device I can’t afford. I’m not wasting any more money on Apple my last device the battery just stopped working for no reason I never broke the screen or anything else. I am just not doing it again.

korirose Author

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Jul 23, 2021 5:38 PM in response to Ohokthen

When did anyone say anything about a third party repair place. It was repaired by Apple. And why do people care so much if I go to a different company that will be cheaper? The fact is it would be a lot less upsetting to lose a $500 phone than it is to lose one that cost you more than $2000.

korirose Author

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Jul 23, 2021 5:42 PM in response to Ohokthen

my last response was more in response to the comment you had responded too I just didn’t see that comment. But I did make that point to the customer service guy and he just said there was nothing he could do. I really do think it was because of the repair I just think they should have given me a better price for the repair because of that. When you pay that much for something you just expect them to do a little better... so I’m going to buy phones that when they break, I can reasonably replace without saving for too long

korirose Author

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Jul 23, 2021 5:53 PM in response to Dogcow-Moof

I said I wouldn’t be as upset if a cheap phone can’t be fixed. And the phones are marketed like they can handle a few drops and spills but they can’t because I am really careful with my devices. It’s weird that both my iPod touches screens never broke, the batteries just gave out eventually and they slowed way down in how they work.

korirose Author

Level 1

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Jul 23, 2021 5:58 PM in response to korirose

Anyways I don’t want to keep arguing about weather I should spend some imaginary thousand dollars I don’t have to fix this phone or buy a new one so I’m really not sure what the point of this is. I have said a few different ways now to Apple that I think the damage is because they didn’t repair it properly and who knows maybe they will eventually do something but my hopes are not high. I’m just going to try to calm down and stop thinking about this whole ordeal for a while.

korirose Author

Level 1

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Jul 23, 2021 10:01 AM in response to Dogcow-Moof

korirose Author

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Jul 23, 2021 10:06 AM in response to korirose

That’s not even including tax and shipping

KiltedTim

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Jul 23, 2021 10:15 AM in response to korirose

korirose wrote:

if Apple caused the problem they should really do something

But Apple did NOT cause the problem. You did when you dropped it in a sink full of water.

Dogcow-Moof

Level 8

37,013 points

Jul 23, 2021 10:20 AM in response to korirose

When you talk to them, be sure to discuss your situation with a customer service agent.

I can't promise it will make a difference, but again, it couldn't hurt, all they can do is say no.

KiltedTim

Level 10

233,246 points

Jul 23, 2021 10:36 AM in response to korirose

They did not "lie". You simply don't understand how water resistance works.

Maybe this will enlighten you.

Understanding Water Resistance

Dogcow-Moof

Level 8

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Jul 23, 2021 2:14 PM in response to korirose

I'm sorry you feel that way, though the result would have been the same if you had an Android, as Google, Samsung and most other vendors take the same approach to water damage.

korirose Author

Level 1

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Jul 23, 2021 3:38 PM in response to Dogcow-Moof

a google phone is a quarter of the cost so breaking that wouldn’t be comparable anyways if apple doesn’t back up their super expensive flimsy products they are going to lose customers

Ohokthen

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Jul 23, 2021 5:41 PM in response to korirose

We didn't say that, we were just advising in case of that.

korirose Author

Level 1

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Jul 23, 2021 5:43 PM in response to Ohokthen

Also I am sorry my comments are a bit confusing. I’m having a really terrible day and was already going through other stuff so I am just very overwhelmed

Dogcow-Moof

Level 8

37,013 points

Jul 23, 2021 9:32 AM in response to korirose

You will need to have your phone replaced as the water has caused permanent damage.

According to current prices, the repair cost will be $549.

Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

About splash, water, and dust resistance of iPhone 7 and later - Apple Support

iPhone Repair - Official Apple Support

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iPhone XS water damage what can I do?