"No Service" on my iPhone after iOS 14.7.1 update

After I update my iphone 11 to ios 14.7.1 i lost a signal. Carrier is not found. No service is flashing on upper screen. Please help me. I recently brought my phone. Hoping for a immediate response



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Posted on Jul 29, 2021 5:23 AM

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Posted on Aug 19, 2021 6:53 AM

It will not be resolved with any upgrade, because it is not a problem with any version. It is a hardware or software problem with YOUR PHONE, not the version you have installed. I posted a troubleshooting article on the first page of this thread. Here it is again:


Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you probably have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

91 replies

Aug 19, 2021 7:53 AM in response to slurmzmckenzie

slurmzmckenzie wrote:

the fact that if you search just "14.7.1" the first 3 news article results are about the "no service" issue being experienced by many users shows that it's not an isolated problem and not just a coincidence. My guess is that since Apple rolled out the 14.7.1 update to address serious zero day security exploits they became aware of, they rushed it without adequate testing that is resulting in damage to hardware for some users.

The flaw in that argument is that there have been “no service” posts after every version update that has ever come out. And between updates. Mostly for the iPhone 7. Because there is a hardware defect in some model iPhone 7’s that might be triggered by an update (any update), but that doesn’t make it any less of a hardware problem. And it’s why Apple has a replacement program for model A1660 phones that I know you have seen because I have posted it and I’m sure you read the entire thread.

Aug 18, 2021 11:53 AM in response to Lawrence Finch

My modem firmware was empty, so I tried restoring from factory settings and now my phone won't activate as part of the restore process, tried activating via WiFi and 2 different MacBook Pros, so if anyone sees this and has the same problem I recommend you do not do the same. Now I can't access any of my banking or 2FA apps (hopefully nothing prompts me for 2FA in the next few days).


They've got me going into a service centre now to resolve it.

Aug 25, 2021 11:33 PM in response to Lawrence Finch

Once again you show that you have no idea what you're talking about. It can actually be the problem in metropolitain and rural areas.

By now all German carriers have either switched off 3G or have a date set for doing so. GSM (EDGE) is being kept as a rather basic core service for M2M communication using SMS, visiting roamers from other countries (the problem with incompatible LTE bands) or for making calls deep in the woods.


T-Mobile Germany's GSM network is on 900 MHz. In metroplitain areas T-Mobile's LTE is on 1800 MHz and 2600 MHz. So you get a worse building penetration due to the higher frequency. Simple physics. So when you're having a phone with a degraded reception and your signal is not the best it's actually possible that the phone stays on GSM (and EDGE for data) for most of the time in the middle of a city.


For rural areas the scenario is a little different. There can be some fairly old sites that still are GSM only (no point in investing right now because the site only covers a road between two villages), some very recently build sites can be LTE only (no real investments in GSM anymore due to it being a basic core service) and the site in the village normally has both technologies.


Now LTE in German rural areas is operating on 700 and 800 MHz. The building penetration now is the same like for GSM. But when your farm house outside the village is near a GSM only site it's also possible that you're stuck with EDGE even with operators setting the network parameters that phones prefer LTE.

Sep 28, 2021 7:41 AM in response to Knicoconut

ich habe seit dem Software Update "14.7.1" das gleiche Problem.

Mein Handy findet kein Netz mehr. Ich habe alles ausprobiert was es an Möglichkeiten gibt.

-->

Flugmodus aktivieren und deaktivieren

iPhone neu starten

SIM Katen überprüfen

Netzwerkeinstellungen zurücksetzen

Netzbetreiber überprüfen

Sprach & Daten Ändern


Auch das neue Software Update iOS 15.0 hat leider nichts bewirkt.

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"No Service" on my iPhone after iOS 14.7.1 update

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