Backup not a choice in restore

I did a backup in ITunes of an old phone. When I try to restore it to the new phone (or even back to the old phone which had a factory reset done) that backup doesn't show as a choice. I can see it is in User -> Library -> Application Support -> MobileSync -> Backup, but I can't select it in restore. Is there a way to access the backup to be able to restore?

Posted on Jul 29, 2021 10:29 PM

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1 reply

Aug 1, 2021 10:59 AM in response to mccbear


Greetings mccbear,


Welcome to Apple Support Communities. It sound like you are locating the correct backup, and that it was completed properly: Locate backups of your iPhone, iPad, and iPod touch - Apple Support


Check the troubleshooting in these two help articles:


If you can't back up your iOS or iPadOS device to a computer or restore it from a backup - Apple Support


Restore an iPhone, iPad, or iPod touch that needs a newer version of iOS or iPadOS - Apple Support


Feel free to reach back out if you have any questions. Have a great day!

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Backup not a choice in restore

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