I did a backup in ITunes of an old phone. When I try to restore it to the new phone (or even back to the old phone which had a factory reset done) that backup doesn't show as a choice. I can see it is in User -> Library -> Application Support -> MobileSync -> Backup, but I can't select it in restore. Is there a way to access the backup to be able to restore?
Greetings mccbear,
Welcome to Apple Support Communities. It sound like you are locating the correct backup, and that it was completed properly: Locate backups of your iPhone, iPad, and iPod touch - Apple Support
Check the troubleshooting in these two help articles:
Restore an iPhone, iPad, or iPod touch that needs a newer version of iOS or iPadOS - Apple Support
Feel free to reach back out if you have any questions. Have a great day!
Backup not a choice in restore
