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Since the recent update to Big Sur, my Canon Pixma Scanner will not work (non permission error message). Have been in touch with Canon who are aware of the issue but state I must contact Apple. Anyone have an easy fix for me please? Thanks
MacBook Pro 13″, macOS 10.14
Hi Luis
Canon Pixma 3550 Print/Copy/Scan. I downloaded driver some years ago and it has worked perfectly, although I realise it is excess to requirement now. Tried to download updated version of scanner software, to no effect.
Printer and copier are both working okay. The error message comes up on the Canon Scan window - see screenshot... I have never used Preview to scan but have just tried and same error message appears! Thx
I believe my Epson Scanner was working under Mac OS 11.5 but when the update to 11.5.1 none of my Epson Scanners are connecting. I hope they fix this soon. I can't even locate an EPSON Scanner.app on my machine.
What model? Is there a driver for it compatible with Big Sur?
Where are you seeing the error message? In a Canon application?
Can you post a screenshot of the error?
Can you scan using Image Capture or Preview?
As long as there is a compatible driver, you do not need a manufacturer's scanning application.
I use Preview to scan:
File->Import from (scanner name)
works great. (I don't have Canon scanners, but have used this for years with other scanners; I haven't installed any manufacturer application in maybe a decade, and the same continues to work in Big Sur)
Here is what I think may be happening: there may be an application, perhaps hidden somewhere (i.e. not right there in the Applications folder) that is called under the hood when scanning; this application is a little old and has not been digitally signed.
If we can find it, then we may be able to make it work, because this poses a problem typically only when the application is launched for the first time; if we launch it once, we are in business.
So try using Spotlight to search for "Canon IJScanner13f". If you can find it, open a Finder window in its location.
Control-click the file and choose Open. What happens?
Are you running Big Sur 11.5 or 11.5.1?
I just noticed a similar thread, except with Epson scanner, that presented this type of permission error; people were thinking it is a bug in 11.5.
I have yet to update, as I have not have an appropriate downtime, but I will soon, and be sure to test my scanner.
Mine is 11.5
I also saw the Epson issue, and the helpdesk at Canon said they had received a number of calls with the same error message, so definitely related to the 11.5 update.
I wish you luck with yours, thx Luis.
First thing I did was go to Canon & download new driver (which apparently I’m not supposed to need), did nothing so rang them and they said they had received numerous calls re this issue and, as usual, I would need to take it up with Apple!
I don’t know if the issue started after the update, but I’ve spent over 4 gruelling and frustrating hours in trying my best to get my new MX537 to set up. 2 hours were spent with a Canon service technician who in turn was also breaking his head and asking higher ups, no one knew what to do.
My issue was a permission error and I followed the link above to the support USA Canon website and followed the instructions. It worked perfectly after that! Beyond that, I'm afraid I can't proffer any advice! I had spent a day at it so I can sympathise!
I've tried these things, too, even the support idea from Camp_mother. Still doesn't show up to be able to scan. It's strange, though, because I'm having this problem on my desktop computer (Retina 5K, 27-inch, 2020 running BigSur 11.5.2) but not on my laptop (MacBook Air, Retina, 13-inch, 2019 running BigSur 11.5.2). Scanner shows up fine on the laptop. Doesn't show at all on the iMac.
In desperation I went into Applications and deleted every possible printer & scanner driver that existed as an earlier download.
I also deleted all existing printers and scanners in my Settings/printers.
Then from the Canon official website in my country, I downloaded fresh printer and scanner drivers for SUR and the MacBook in question.
Somehow that got the beast started both for both print & scan function. I refrained from downloading any of the other desktop features (Garden, desktop menu, etc).
Hmm, no file shows up, it just takes me to the Safari page for Canon Scanner software which is where I went before. Chasing my tail here.
Check and see if there is an updated ICA File from Canon used for Scanning and image capture
Epson is reporting their drivers are fine. They were working with Big Sur 11 before 11.5 was released.
Big Sur Update - device not working
