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Level 1

11 points

Big Sur Update - device not working

Since the recent update to Big Sur, my Canon Pixma Scanner will not work (non permission error message). Have been in touch with Canon who are aware of the issue but state I must contact Apple. Anyone have an easy fix for me please? Thanks

MacBook Pro 13″, macOS 10.14

Posted on Jul 30, 2021 7:59 AM

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21 replies

Aug 1, 2021 12:50 PM in response to EmmieT

FWIW, I have now updated to 11.5.1 from 11.4. My scanner (an HP model) continues to work with Preview just as it did before.

EmmieT Author

Level 1

11 points

Aug 1, 2021 11:05 PM in response to Camp_mother

Thank you - just tried that and I seem to be working again! Crazy and a little annoying that Canon's own helpdesk couldn't give me that answer! Thanks everyone, help much appreciated.

PRP_53

Level 10

85,591 points

Aug 2, 2021 2:15 AM in response to Winslow JR

Would suggest opening a New Posting with your question. Piggy Backing will probably not get the Assistance you desire.

Aug 4, 2021 1:45 PM in response to Camp_mother

Thank you! This also fixed the issue I was having with my Epson WF-3720 (using Epson file instead of Canon).

Purvez

Level 1

8 points

Aug 26, 2021 3:21 AM in response to EmmieT

Hi there!!! Cannot thank you enough for breaking "the Spell"!!! Finally using the steps in the prescribed link, I was able to get my MX537 to print, scan and copy!!!!

EmmieT Author

Level 1

11 points

Aug 26, 2021 6:24 AM in response to Purvez

So pleased to hear that! Happy to help... Enjoy!

Big Sur Update - device not working