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Level 1

40 points

Funds added not showing in Apple balance

I have added funds through my UPI, the transaction has gone through and the amount has been debited but the balance is not displayed, it is still displayed as 0. What should i do?

Posted on Jul 30, 2021 9:58 AM

Top-ranking reply

RahulJha2805

Level 1

12 points

Posted on Nov 11, 2021 12:23 AM

I also made UPI payment to add fund. It was successful yet the balance was zero. To my horror, when i contacted customer support chat, they don’t know about UPI. They asked whether it is a gift card or what. When i gave them transactions ID, they said that it is useless, we can’t track it. They clearly told me that nothing is received so they can’t help.

UPI is not showing anything wrong. It went to Apple Media Services. Customer support said that it should have gine to Apple Inc. Don’t know what is happening but the amount must have gone somewhere. I signed out and sign in again but no change. If someone knows the exact process through which they get it back, please reply.

Atleast in androids we didn’t have anything between our UPI and the merchant asking payment. Smoothest payment process like UPI is made so complicated by apple. They should have taken care of our problem. We are paying huge amount for that.

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