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Craig Best Author

Level 4

1,166 points

Big Sur "You do not have permission to open the application..."

You do not have permission to open the application “EPSON ET-2710 Series.app”.

So getting this message since installing Big Sur 11.5, now got 11.5.1 and still and issue.

This is on 3 different Mac's running both M1 and Intel.

M1 iMac 2021

M1 MacBook Pro 2020

Intel MacBook Pro 15inch

They all now have the latest MacOS Big Sur and all suffer the same problem.

We can print but can't open the scanner or print queue, I've tried a number of suggestions online but nothing is working. Even restarted the printer and computers. I feel this is an Epson printer app problem related to Big Sur 11.5/11.5.1 as I also have a HP Laser printer via USB on the iMac and a Canon scanner that works.

We need access to the scanner and other function of the Epson as its out main colour printer, help Apple!

iMac 24″, macOS 11.5

Posted on Aug 1, 2021 1:56 AM

Top-ranking reply

Craig Best Author

Level 4

1,166 points

Posted on Aug 13, 2021 12:19 AM

UPDATE - So I tried again to get it working, sorry don't know who suggested this as I can't find the post.

So click on the Macintosh HD/Library/Image Capture/Devices now in here you'll find the Epson scanner app, mine is called 'EPSON ES016E.app' but yours might differ.

Double click on it to open, mine didn't actually open anything.

Now in the Dock click on the Epson printer icon. Then click on the scanner button, top right usually.

Now it should run. I tried this 2 or 3 times before it actually worked.

Thanks again for the feedback and help from everyone!

Stay safe.

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