'About this Mac' in my Macbook missing info

I have a Macbook Pro 13“ and just upgraded from Mojave to Big Sur but the info of my Macbook in 'about this mac' is missing. Usually there's model, display size and year built, but now it's just showing 'Macbook'.


I never change anything in the system and when I was using Mojave, the information was available to view. Is this because the new OSX?

MacBook Pro 13″, macOS 11.5

Posted on Aug 1, 2021 9:04 AM

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13 replies

Aug 1, 2021 5:51 PM in response to bett3r

bett3r wrote:

I did a Safeboot but the info on 'About this Mac' still now showing (in safe mode).

What should I do now?


Nothing changes from my post above....



If this is an issue you can file a bug report through this same link—

submit your Apple Feedback http://www.apple.com/feedback


You can reboot a try again


If you hold the Option key and click open the  >(Option) System Information

you can see your system info


You can do a Safeboot to clear system cache files and reboot as normal to test

 https://support.apple.com/en-us/HT201262


You can re-install the macOS on top of your existing macOS to sort anomalies

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904


Aug 1, 2021 9:20 AM in response to bett3r

bett3r wrote:

I have a Macbook Pro 13“ and just upgraded from Mojave to Big Sur but the info of my Macbook in 'about this mac' is missing. Usually there's model, display size and year built, but now it's just showing 'Macbook'.

I never change anything in the system and when I was using Mojave, the information was available to view. Is this because the new OSX?



If this is an issue you can file a bug report through this same link—

submit your Apple Feedback http://www.apple.com/feedback


You can reboot a try again


If you hold the Option key and click open the  >(Option) System Information

you can see your system info


You can do a Safeboot to clear system cache files and reboot as normal to test

 https://support.apple.com/en-us/HT201262


You can re-install the macOS on top of your existing macOS to sort anomalies

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904


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'About this Mac' in my Macbook missing info

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