iPhone 12 Mini Defective

Question

iPhone 12 Mini Defective

I am one of those who received a defective iPhone Mini (bought Jan). I had even called up customer care (few times) to bring up these issues. The customer care rep said things like running an update will solve the problem. I did that, but then the problem of heating and extensive charging did not resolve.

After a few months, I read in the news that Apple has relaunched 12 Mini as the batches were defective (Defects along the same lines of overheating and overcharging needed.) Can Apple replace my device? Frankly, I don't mind changing to an iPhone 11. :( Please advise.

iPhone 12 mini, iOS 14

Posted on Aug 1, 2021 8:16 PM

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Answer 1

Best reply

muguy

Level 9

75,997 points

Aug 1, 2021 8:19 PM in response to DeeRocks_2100

If you have issues, you should schedule an appointment for service while the device is under warranty. At present, I can find no service program for an iPhone 12 mini https://support.apple.com/service-programs

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Answer 2

Aug 1, 2021 8:23 PM in response to DeeRocks_2100

I don't know what you're referring to? There is nothing published about Apple relaunching iPhone 12 Mini anywhere and Apple has not recalled the phone and there are no service bulletins for the phone either. If you believe your phone has issues, schedule an appointment at your Apple Store Genius Bar for evaluation and options.

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iPhone 12 Mini Defective

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