MacBook Pro M1 cracked screen

Same issue here with my Macbook Pro M1. After 4 months of careful use and wiping down the display from fingerprints and using a soft case when travelling, the screen suddenly shut off. I took it in for repair and even they couldn't diagnose the issue initially, they called and said there is a visible crack on the very edge of the screen, probably caused by a tiny piece of debris. Even at the Apple store the employee pointed out that the design of the laptop is at fault as it provides very little protection unlike older models.

I was quoted €830 for the replacement screen so I'm pretty shocked about this. I would take full ownership if I knew there was a moment where damage was caused by myself on accident. In this case I have no idea and if it gets repaired I'm worried that this would happen again to such a fragile display.

All: I've now talked to Apple through live chat, have been to the Apple Store where we bought the laptop last month, talked to a senior advisor this morning through global support, have lodged a formal complaint with Apple, and an official product report with Apple. After all of this, I still have not been able to exchange the laptop for a new one. "Online" Apple is telling me that they don't have the authority to do more since this is with "Retail" and the actual store needs to authorize this and the store won't. I will be calling the Better Business Bureau next. Apple did tell me that they do not consider discussions in these forums to be a formal report of an issue. So frustrating. Unacceptable.

[Edited by Moderator]

MacBook computers do not develop display damage on their own. They must always undergo some physically harsh event to create the damage.

If you need repair, contact Apple Support: Get Support.

I bought my macbook pro directly from apple online store back in february. I use it everyday with utmost care and precautions because it is expensive and i take care of my precious stuff very carefully.

in mid august, i was doing my work at night and after i finished my work, without shutting down, i put it to sleep and closed the lid neatly. First thing in the morning i saw a crack and discoloration started to form from right bottom corner of the screen. My screen was solid and is still in one piece but it seemed like the crack was formed from inside. I took it to the authorised service center and they said its not covered by warranty due to the external damage and told me that i have to pay a sum of MYR2250 for the screen replacement. I was so furious i called the apple support (like the apple suggest us to do) and told off the guy about my problem. The phone on the other side was changed hands to various people until the last person spoke to he will look into this. They asked for the pictures, called the service center to know more about my macbook condition but still, they cant promise me anything. Im sad, frustrated and extremely angry with how apple handle this situation. I mean, i did not fork out MYR6000+ to have this kind of ****** durability high tech! I hope to hear a good news from the apple support. In the meantime, i would advise friends and family not to buy this line of ****** laptops.

Same problem. Macbook pro M1 13 inch bought it July. On Sep 27th my screen cracked for no reason. I called apple support , they are claiming it's physical damage on my part and the charges for replacement are $700. Theres no guarantee it will not happen again as all I did was open and close the laptop. Apple loyal customers are being forced to pay the price for faulty equipment. All Macbook M1's should be called back.

The MacBook Pro is a lightweight, portable computer that can run on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. I would never even think about NOT purchasing the extended warranty coverage for such a portable device.

What is NOT covered is screen glass breakage, liquid spills, or catastrophic failure (hard drops or "run over by a truck").

These items are covered for up to three years (now extendable) by AppleCare PLUS (two incidents of each type with a co-pay that essentially covers the labor). if you want the extended coverage, you must sign up within 60 days of initial receipt and an inspection or remote diagnostic may be required.

<< I sure wish I knew how much of a problem it is by numbers. 1 out of a hundred? 1 out of a thousand? 10,000? >>

Apple sold more than 20 Million Macs in the last year, and a lot of them were MacBook Pros. if they operate their factory for 50 weeks, that means the ship 400,00 a week, or over 57,000 a DAY.

The number of complaints that make it to these forums is microscopic compared to even one day's production.

But They HAVE done something about it. Now when you buy AppleCare PLUS, you get up to two incidents of screen replacement for only a modest copay of US$100, just the cost of the labor to make the repair.

Yup same here too. Spider crack after opening in the morning on the right side with lines up that side of screen and flashing strobe across the dock area. Took to Apple shop after Apple Support said I should and same result - saying I damaged it and have to pay £500. Asked if I came back in 6 months with same issue was told would have to pay again.

Can you provide update?

Bought my macbook pro m1 2020 last December 10 and same issue happened to me last June 5 2022, an internal spider web cracked is found. I did not move my laptop or have done anything from it, only closing it when I’m done. I tried bringing it to the authorized apple store to fix it and they said its not covered by the warranty and I would have to pay Php 37,000 thats almost half of the price of the laptop itself. I would pay for it if Im at fault but I’m not. I have a macbook 2011 and I have never experience any of this. I’m sad and frustrated. I saved up and earned to buy this expensive laptop in exchange for a promised of a durable one yet it fails. And apple is not addressing the issue. Too bad they might lose new and old clients in the near future.

I also did not drop my MacBook or exercise any pressure, and there was nothing stuck on the screen/keyboard either. The crack started tiny but grew over a few days until the screen stopped working completely and I sent it in. Talked to supervisor who refused to waive the repair fee.

This happened to me today. Last night the macpro was sitting on my table just fine. This morning cracked screen from bottom right hand side and I have treated it with as much care and delicacy because it had cost me a bomb last year. I have sent it to the authorised service Center and also called Apple service Center to raise this complaint. They also mentioned that this is not under warranty but I will have to wait for the diagnostic. I will call them again to just reiterate that this is not acceptable. Consumers pay a lot of money to purchase the macpro…Apple should admit there is defect in their product!

I'm a Technology person at a school where we got five of the MacBookAir M1 computers and I found that two of them end up with cracked screen and both on them the crack happened on left side by the hinge and eventually all the screen is messed up. And after looking closer at the computer I think Apple should recall those computers and due to a bad design that basically is ready to crack with the simple and regular use that we always did with the previous model.

The design of the MacBookAir M1 is a shame for Apple and they should do a recall immeditely, The Hardware Quality Assurance basically didn't do his job with this product... I hope somebody at Apple is listening.

<< I hope somebody at Apple is listening. >>

sorry, not here they are not. These are User-to-User forums, great for users to give each other advice, but not monitored by Apple technical people.

if you want Apple movers and shakers to hear you, use these feedback links:

Product Feedback - Apple

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This also happened to me. I keep my M1MacBook Air closed and connected to monitors. I rarely ever even touch the thing. Today after cleaning the dust off of it I noticed a very visible crack appeared in the lower right screen right next to the right hinge on the screen. I took the MBA to a local apple store and the technician implied it was not covered by warranty and that I had to shell out $400 USD to fix the screen. To top it off my camera is now malfunctioning.....

Hello

i plan to buy a MacBook for my business.

with those problems and no solutions/answers given by Apple, i am not really sure to buy one…

thanks to report the solution found with the customer service.