I have not dropped my computer or have had exercised pressure on it. I left it opened and came back to see a small crack on the side of the screen. The screen is not working anymore.
Apparently other users have experience the same thing.
I bought my computer about 5months a go.
Has Apple acknowledged hog this as a manufacturing issue yet ? Will I get a full refund for this
MacBook Pro 13″, macOS 11.4
Hi, yes. It’s is very frustrating. It took me several tries with going into the Apple Store (where the lady wrote in her notes that I dropped the computer), then online support and after I brought up the class action lawsuit, the online support connected me to a really nice guy who was a “higher up” manager and he spent time asking me all sorts of questions that he said the engineering team was curious about because this has been happening so often. Then they overnighted my computer and it was back almost the next day. They fixed my screen and did not charge me- but they said if it happened again they would have to
charge me (???) so now I’m so ultra scared even when I open and close it and when I put it in a bag. A laptop should be a lot sturdier than this- especially for what we pay for the apple product.
good
luck to you!
Apple now removing posts from this thread.
cracked screen also on my M1 MacBook Pro max 16… also not through me doing anything, just appeared. Apple want close on 700 to repair it.
Sadly it is not as simple as that...I am sure they are investing time and money investigating, silly not to, as its a world wide issue but I agree, I am also nervous about using it......
Google the issue .. it’s quite informative especially if you live in the US
Dear Grant,
thanks for your response, yes I was very calm and collected and polite to the staff. The glass is not broken is fully untouched intact and no marks/scratches/dents which would surely be there if an impact of a scale is break the internal display had occurred. Because it happened as I was watching tv on it/ not even touching the screen at the time I was so shocked I googled the issue and found 18 separate articles about this strange issue and also all the other customers on this thread. I am not a chancer/liar trying to save on the fixing fee etc, it’s the principle, I have not damaged it at all and this randomly appeared/happened. I escaped it in store to the manger and also a lodged a formal complaint with Apple on the telephone to which they said someone will review my complaint but may never get back to me! (Their actual words). Very bad, been a loyal Apple customer for 25 years etc. Warm regards :)
My husband gave me this as a gift, and I had only used it three times in two days. I closed it up on night two, only to find that the screen was multicolored in the morning. Apple stated to take it to an authorized site. They phoned today to say the screen had an “impact crack” that was not covered by warranty, and the cost to repair would be $688. There was no Impact, and the screen was smooth with no broken glass. I won’t be having it repaired, and will not recommend this product.
Imagine getting it as a gift, and using it a total of 20 minutes in two evenings, to be told when brought to the service center that I "should have bought Apple Care." I am disappointed in the product, disappointed in Apple, and disappointed in the snide employee at the Apple Store.
There is a small crack on the bottom left corner of my screen. I closed it yesterday and a while later I opened it up again and there it was - a small internal crack with vertical and horizontal lines across the screen! There goes my new M1 Pro! I too have not dropped my MacBook and I have only been using it for a week!!
I had the same problem three days ago. There was a crack on the right side of the screen, with discolouration of the screen. and sudden switching off. There was no external injury, no trauma to the screen or my mac book air. I am frustrated, After reading all these replies, it seems that I should pay for the screen which is unfair. I use MacBook since 2010, It seems the time came to stop using apple, although apple is my best brand ever for laptops. unfortunately, they are going backwards in their manufacturing and customer care. I have an appointment in three days in apple care, I will see what they will tell me.
This just happened to my daughter's computer on Friday. Her laptop was closed and in a case. She came back and the bottom of the screen was broken and the laptop no longer works. It turns on but just flashes bright colored lines. Apple needs to take responsibility for this issue. We literally bought this laptop last month. I will be reaching out to Apple today. Hers is a MacBook Air Model A2337
Yes, this happened to me today. I was using the computer, left the room and came back and the screen was cracked. It's just been sitting on my desk. Very disappointing! Hopefully I'm not charged and it doesn't happen again.
Same issue here and apple customer support refuses to acknowledge that this is happening to multiple customers who aren't using items such as camera or keyboard covers, for which apple is blaming the unexplained cracking. Very disappointing customer service ....I expected more ownership from apple.
ok confirm, i need to pending for purchase this Macbook M1... i think this manufacturing bugs need to resolved ASAP, or apple need to recall the product to keep customer satisfaction and brand image..
With all due respect, a screen cannot physically damage itself on its own. It may have been broken by someone else who maybe used It without your permission or supervision. But it is physically impossible for that screen to crack on it's own like that, also the fact that it has Apple's M1 chip has nothing to do with anything, have an amazing day!
Dont buy it now. Wait at least until Apple issues some statement on whether or not they will help people with this. Otherwise, be prepared to buy AppleCare+ for an extra $275 or more in order to protect yourself, plus pay $99 for a screen replacement when yours cracks.
MacBook Pro M1 cracked screen
