MacBook Pro M1 cracked screen

Yes, good points. But the forum posts are also a microscopic fraction of all users, so who knows. Many of my family and friends use Macs. Out of all of these users, I'm the only one with any likelihood at all of posting on this forum. And I probably would not have done so if I didn't happen to be looking on Macrumors for another topic -- and there I saw a thread about this issue.

I do have Applecare+, and two incidents might be OK. But I had mine crack at 3 weeks of ownership, 5 battery cycles. The computer never left the house, was never dropped or bumped, did not have any crumb or grit between screen and lower body. At this rate I'll use up my two incidents very soon -- hopefully it was just a defect in this particular screen. I'm still rather in pandemic mode and not leaving the house much, and certainly not with my computer. In normal times I carry my laptop a lot more. If it breaks while I'm babying it, what happens when I take it on the road?

Let's hope it's a micro-defect from manufacturing that happens in a small number of screens.

Feeling extremely upset now as I finally had to bite the bullet and pay $578 at my local apple store to get my MacBook Pro M1 laptop screen replaced. Same situation described by others in this forum. It started with a tiny with a few vertical/horizontal colored lines that appeared out of nowhere. Took it to the apple store then but could not afford paying that kind of money to replace the screen. Now 5 months later my laptop was unusable so it was either paying or completely losing my initial investment on this expensive machine. While paying I could not stop thinking how I could be buying a brand new windows laptop with kind of money. I was always willing to pay the extra money for Apple’s quality / design but I doubt I will invest on a MacBook laptop again unless apple acknowledges this, fixes this issue on their future products and do the right thing for their customers facing this problem. For that kind of money there should be no doubt that you are buying a durable piece of equipment (like my old 2012 MacBook Air!!) without having to pay a monthly apple care fee for the entire life span of a product .

And the most outrageous thing is being treated like if you were a liar trying to deceive them after mistreating and being careless with your laptop.

I did have to keep making calls in order to find someone who would Actually listen..Eventually I found a lovely person at Apple Tech. who must have experienced this with others ...They were very sympathetic but more importantly..totally Understood and believed what I was saying...It was repaired at no expense to me.....I was scared to open it for the first week TBH...but I do use it now the same care I applied before...Its back on the desk and that's where it stays......After investigating the fault with the help of Mr Google...I realised very quickly ..I Was NOT the ONLY one.....It does however, make you keep questioning, everything you did prior to the screen developing an instantaneous fault....All I did was walk away to make a coffee...came back and BOOM!...WTF is that ?!!.... I was mortified ..It was a gift to myself and was only 7 and a bit months old...

Yeah, I found a good person at Apple too, with this, though he didn't say it was a known problem, or how pervasive it is. It seems I always do find a good support person at Apple, sooner or later. One time, I think it was with the bad logic board fiasco -- I'm remembering it as 2011, and still titanium Powerbooks? Anyway, I had a couple of them fail, and sent it in and got it repaired, and like the fourth time after the repair I opened the box from Fedex and it was DOA. I was really busy with work at that time. The higher level support guy offered me a new, newer model laptop, which I very happily accepted.

For what it's worth, I just talked to my daughter who bought a new M1, hers an Air, on the same day I bought my 16" a few weeks ago. She has a lot of friends with new macs: "Nobody I know has had any problem!"

My current theory, worth almost nothing, is that there are micro-defects in some small percentage of these screens. My former theory, which I haven't discarded altogether, is that the lid is not structurally rigid enough, and it flexes/deflects too easily.

You comments are confusing to me. Are you saying that Apple Computer repaired your cracked M1 screen for free? Was it under warranty? Did you have Apple Care? What did you say to them about the damage? Do you have a picture of the screen that they repaired? Is it a matter of luck in getting a friendly Apple support person whether they repair these defective screens? Thanks.

I do have Applecare+. I always get it on a computer purchase. My approach is to be polite but firm, if it's not your fault and you're not happy with the outcome. And I'm fair with them. If it is my fault, I will admit that. I recently sent in my older 2019 Macbook Pro that still had applecare left on it. I had spilled coffee and it took out the ports on one side. I was happy to pay the $400 in that case, very fair.

Got it. Thanks for the explanation. My computer is under warranty. The support person made an arrangement for me to send in my M1 Mac Air computer, and she made an 'exception', meaning that it will get repaired for free. She noticed that there were other owners calling in with the same issue.

Same happened to me and I went to the apple store yesterday and the lady was so rude and accused me of breaking the screen (I also bought my computer 5 months ago) and said it would cost me $450 to replace and I should have bought apple care. This is such a scam. Shame on apple for not standing behind the quality of their products

Same thing just happened to me.. 2020 M1 13inch MacBook Pro sitting on my desk, went to take a washroom break and came back to a 'spider' crack on the screen... Touch Bar not working.. doesn't even work when I plug in a monitor via HDMI to use as a second screen.. laptop is plugged in and charged.. went to the apple store and they quoted $700 plus labor.. I didn't take it.. I feel cheated and don't know what to do now

I had this too! Just the other day, after using it and closing the lid as anyone normally would, I put it in its soft case. Opened the next day and had a small crack bottom right next to the hinge area which has now created a line up the right side and flashing set of lines across the doc.

There was no dirt/debris in it. I would have heard or felt it as i closed it. This is something else, and clearly with this many people having this issue on the M1, it is, without doubt, a design issue. I've been quote £500 to repair the screen!!!

Hi, yes. It’s is very frustrating. It took me several tries with going into the Apple Store (where the lady wrote in her notes that I dropped the computer), then online support and after I brought up the class action lawsuit, the online support connected me to a really nice guy who was a “higher up” manager and he spent time asking me all sorts of questions that he said the engineering team was curious about because this has been happening so often. Then they overnighted my computer and it was back almost the next day. They fixed my screen and did not charge me- but they said if it happened again they would have to

charge me (???) so now I’m so ultra scared even when I open and close it and when I put it in a bag. A laptop should be a lot sturdier than this- especially for what we pay for the apple product.

good

luck to you!

Well, when I went into the apple store the woman told me that I broke it. I kept telling her that I didn’t do anything g out of the ordinary. Just opening and closing the screen. She wrote in her notes that I dropped it and she said it would

cost me $450 and that I should have gotten apple care. After storming out (I was so mad- as my computer is only 6 months old), I went through Apple online support and then had to have a manager call me to finally give me the ok to have the computer sent in for repair- he had me sign something that said if they found damage that I could have caused, they would have to charge me but that probably they would just repair it for me for free under the warranty but that next time I would have to pay.

so I have my computer back with the new screen. Fingers crossed it doesn’t break again.

good

luck!

I had to make a few calls within the U.K. and impress on Apple Tech that the Cracking Screen had NOT in any way resulted from anything I had done… I went to make a drink in my home came back to my desk and Boom! There it was .. something that appeared to look like a crack ! Unbelievable!! They were very efficient.. It was sent away for repair and returned several days later.. However, common sense tells me, it has to be a design fault given the hundreds of people worldwide, who appear to be having the same issues with all nearly new MacBook Pro M1 …

Same issue with me.. walked back to my opened laptop to find the spider web crack, no physical damage or moving.. I just went to my second Apple store and they also said they can't do anything about it.. charging $800 to replace the screen.. I asked what would happen if it happened again, and they said I would have to pay again...I'm stuck now with a $3000 laptop that doesn't work and I'm worried to even buy a new one from Apple let alone replace the screen... I wish we would get some real help from Apple about this issue...

Yup same here too. Spider crack after opening in the morning on the right side with lines up that side of screen and flashing strobe across the dock area. Took to Apple shop after Apple Support said I should and same result - saying I damaged it and have to pay £500. Asked if I came back in 6 months with same issue was told would have to pay again.