Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Subscription and payment

Hello, there was a problem with subscribing to Tongo English, I could not unsubscribe, and the program tried to withdraw funds from my account, so the App Store system broke, my card was isolated, and I could not update and download applications. So in order to enjoy the benefits of the App Store again, I connected a new card, and it immediately withdrew money for a monthly subscription to Tongo, I do not understand why, + the application does not have a monthly subscription. As a result, funds were withdrawn from my account and I did not receive the goods(subscribing). Please refund the money(11.99$), thank you!

iPhone 6s, iOS 14

Posted on Aug 2, 2021 7:46 AM

Reply
Question marked as Best reply

Posted on Aug 2, 2021 7:57 AM

It appears to me it does have a subscription.


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." ➔ https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to "Request a refund for apps or content that you bought from Apple" Click here ➔ https://support.apple.com/HT204084


"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330



Similar questions

1 reply
Question marked as Best reply

Aug 2, 2021 7:57 AM in response to Vladykab

It appears to me it does have a subscription.


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." ➔ https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to "Request a refund for apps or content that you bought from Apple" Click here ➔ https://support.apple.com/HT204084


"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330



Subscription and payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.