Apple TV App Not Working on Roku

None of the “fixes” in this thread have worked with any consistency. I've tried them all with varying success, only to have to repeat deleting the app, reinstalling, signing in, restarting the Roku ever time I want to MAYBE get lucky and watch another episode of a service I am PAYING for! This is an APPLE app issue. No other app has issues on the Roku. My other devices work. It is not user error. For the love of all that is holy, please pay attention to this annoying problem and FIX it.

I have been paying for Apple TV for over a year and can not watch anything. I have tried everything, all the updates, delete, reinstall ect. It is worthless. Very disappointing when u r ready to set to watch a movie or series after paying gor it and r unable to use it period, absolutely frustrating to say the least.

I saw this in another forum and it worked. Finally after months my Apple TV app works on Roku.

FINALLY A SOLUTION!!! Just saw this posted on Reddit. It absolutely worked for me. Simply change your AUDIO settings as follows:

Settings -> Audio -> HDMI -> change “auto detect” to Dolby Digital.

No restart required. Thank you "MeatyOchre!"

https://www.reddit.com/r/Roku/comments/ms1h19/apple_tv_channel_not_working_video_not_available/h9r6p...

Hello CSzKid,

Thanks for using Apple Support Communities. It's our understanding that some Apple TV+ content won't load on your Roku streaming stick. You've come to the right place! The additional steps in the following resource may help: If you can't watch or stream movies and TV shows in the Apple TV app

If the issue persists, test the issue on a different device if possible. Please include specific error messages and any other troubleshooting steps that you may have tried.

Have a great day!

I’ve paid my monthly fee. Cannot watch certain shows, Ted Lasso, Truth be Told on the ROKU TV but can on my phone. How do I fix this?

I also have this problem. I checked there is no update to the appletv app. I reset both devices, but keep getting the same error as above that this video won’t stream to my TV for episode 2 of Ted Lasso

I also have this problem. I have reset, updated and unplugged, checked for updates and deleted and reloaded the channel. Internet connection is good according to the system check. Apple TV+ works on my computer, but not on the TV when using the Roku.

The error message is consistant: "Video Not Available. There's a problem loading this video. If this continues, check your internet connection."

I have the same issue (same error message). All other streaming platforms work. I can even watch Apple TV+ on my laptop, which is far older than the Roku, and get the error message suggesting it is a problem with my internet. I’ve uninstalled the app, reinstalled it, changed display settings, tried SD playback only, restarted the Roku, etc. Multiple times. The app does not work properly.

My roku issues with apple tv were all resolved when I switched to a firestick. I thought it was well worth the investment, as the roku/apple tv fix is evidently not solveable. https://www.amazon.com/b?node=8521791011&tag=googhydr-20&hvadid=467472337916&hvpos=&hvnetw=g&hvrand=10388981078832113193&hvpone=&hvptwo=&hvqmt=e&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9024238&hvtargid=kwd-295921611810&ref=pd_sl_746ssr8qzf_e&www.amazon.com/dp/B07YNLBS7R?tag=googhydr-20&hvadid=467472337916&hvpos=&hvnetw=g&hvrand=10388981078832113193&hvpone=&hvptwo=&hvqmt=e&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9024238&hvtargid=kwd-295921611810&ref=pd_sl_746ssr8qzf_e

"Settings -> Audio -> HDMI -> change “auto detect” to Dolby Digital." WORKED!!

I too tried removing, reloading, etc. Was certain it had something to do with 4k vs 1080 video trying to play but it was the Audio setting. Was having issues with Ted Lasso and Morning Show (other random shows would play). Now both play too.

did you try this…..change Roku settings as follows….

FINALLY A SOLUTION!!! Just saw this posted on Reddit. It absolutely worked for me. Simply change your AUDIO settings as follows:

Settings -> Audio -> HDMI -> change “auto detect” to Dolby Digital.

I have this same issue with only some shows not streaming and getting the same error message. I don’t see an answer of any kind that is helpful.

I’m having the same issue. Have tried all the suggestions above. I can get maybe 50% of CC the Apple TV+ shows. Unfortunately the ones I want won’t load.

This worked for me. Thank you.

Worked for me. Thanks