Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV App Not Working on Roku

I use a Roku stick and everything works except for the Apple TV app. Ted Lasso season 1 episode 3 will load, but that is the only one that will. Season 2 won't load, Schmigadoon won't load, and instead I keep getting a message that says


"Video Not Available

There's a problem loading this video.

If this continues, check your internet connection."


It does that for everything except Ted Lasso s1e3 and the "LOL-worthy moments" videos. And I know it isn't the internet connection. HBO Max, Disney Plus, and Netflix are all streaming on that same Roku stick with no problems whatsoever, so this is specifically an issue with the Apple TV app. I reset the internet anyway just to cover my bases and am still having the same issue.

7130X,

Posted on Aug 2, 2021 12:14 PM

Reply
Question marked as Best reply

Posted on Oct 5, 2021 6:10 PM

None of the “fixes” in this thread have worked with any consistency. I've tried them all with varying success, only to have to repeat deleting the app, reinstalling, signing in, restarting the Roku ever time I want to MAYBE get lucky and watch another episode of a service I am PAYING for! This is an APPLE app issue. No other app has issues on the Roku. My other devices work. It is not user error. For the love of all that is holy, please pay attention to this annoying problem and FIX it.

28 replies

Apple TV App Not Working on Roku

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.