You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Truedepth camera disabled

All of a sudden my phone disable to TrueDepth Camera I can’t use face ID I’ve tried doing a hard reset I cleaned the camera I took off the case and I’m still having the issue my screen isn’t cracked and I haven’t dropped my phone can someone help me out

iPhone XS

Posted on Aug 2, 2021 9:11 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2021 4:41 AM

Face ID true depth camera

Check out the article If an alert says Face ID has been disabled on your iPhone or iPad Pro

Update to latest iOS if you have not already done so.

(Learn what to do If your iPhone, iPad or iPod touch won’t update here. )

If you did update successfully and are still seeing the same message, you will need to contact Apple Support or take your device in the nearest service location.

 

1 reply
Question marked as Top-ranking reply

Aug 3, 2021 4:41 AM in response to Croquetica_

Face ID true depth camera

Check out the article If an alert says Face ID has been disabled on your iPhone or iPad Pro

Update to latest iOS if you have not already done so.

(Learn what to do If your iPhone, iPad or iPod touch won’t update here. )

If you did update successfully and are still seeing the same message, you will need to contact Apple Support or take your device in the nearest service location.

 

Truedepth camera disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.