My FaceID is not longer working and I can't reset it. Any solutions?

I have an iPhone XS and this weekend for some reason my FaceID stopped working. My front-facing camera works just fine. I tried resetting my FaceID but it keeps telling me to Position My Face Within The Frame, which I am doing but it doesn't recognize that it's a face or something. Not sure what to do from here.

iPhone XS, iOS 14

Posted on Aug 6, 2021 7:53 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My FaceID is not longer working and I can't reset it. Any solutions?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.