You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

josephgates Author

Level 1

4 points

My FaceID is not longer working and I can't reset it. Any solutions?

I have an iPhone XS and this weekend for some reason my FaceID stopped working. My front-facing camera works just fine. I tried resetting my FaceID but it keeps telling me to Position My Face Within The Frame, which I am doing but it doesn't recognize that it's a face or something. Not sure what to do from here.

iPhone XS, iOS 14

Posted on Aug 6, 2021 7:53 AM

Top-ranking reply

LD150

Level 10

91,565 points

Posted on Aug 7, 2021 1:11 AM

If Face ID isn't working on your iPhone or iPad Pro

View in context

My FaceID is not longer working and I can't reset it. Any solutions?

Similar questions